Alton Towers Holidays is no longer an active Feefo customer
Displaying all 15,891 reviews
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Booking service
The line was clear and the service was hassle free, price of call needs to be reviewed but all else was excellent! Got all the information needed for my short break and would recommend, the staff...
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Trusted Customer
Feefo Verified
10 years ago
excellent service
Staff very helpful and the process very simple!
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Complicated online booking systems.
Website is very complicated. Keeps directing you to different 'offers and deals'. Too many pages on their site. Not very user friendly. Takes far too long to get the details you want. Initially,...
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Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thank you for taking the time to rate us.
There are different options available to offer a variety of packages to suit all needs, some with tickets, some without tickets and some for our great themed weekends.
I'm pleased you were able to find a deal for £123.75 for 4 people for your break and hope that you all had an amazing time!
If you need any help to choose a package in the future, our friendly customer experience team are able to help get you booked up by calling 0871 360 2367.
With kind regards,
Kim
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Trusted Customer
Feefo Verified
Yorkshire
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Friendly
Very helpful when I added an extra room to my existing booking.
It took a long time to get through but it was nice to be dealt with so efficiently.
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Trusted Customer
Feefo Verified
Huddersfield
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Review
I was ok, wasn't very well explained.
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Trusted Customer
Feefo Verified
Chesterfield
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Very easy and efficient
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Trusted Customer
Feefo Verified
SOUTHPORT
10 years ago
What Trusted Customer said about Alton Towers Holidays:
TAMMY'S HOLIDAY
VERY EASY
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Half Term Booking
Generally easy to process the booking as I have done on previous occasions and although I could add activities such as the golf extravaganza and high ropes, I wasn't given any options to book extras...
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Trusted Customer
Feefo Verified
Manchester
10 years ago
What Trusted Customer said about Alton Towers Holidays:
2 day stay at Alton towers
We stayed in the enchanted village for 2 nights, we had 2 day theme park passes, 2 day water passes, we had a amazing time and have just booked again. Staff were all really polite and the food was...
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Trusted Customer
Feefo Verified
10 years ago
It's not clear if I'm meant to be reviewing Alton Towers Holidays or "the booking service"?!?
The "booking service" no longer lets you add requests/info to your booking. The hotel was OK as ever, though now they've removed the early entry time for guests, there's no real reason to stay there...
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
