Alton Towers Holidays is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Alton Towers Holidays:
No response to email regarding hotel / room advice for son with additional needs
I contacted the booking service team via email regarding advice on which hotel / room to book for my son who has additional needs. After waiting a week for a response, I gave up... I heard nothing...
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Trusted Customer
Feefo Verified
10 years ago
Quick, easy, simple. Have stayed before so I know I am going to get what they state aswell. 👍
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Trusted Customer
Feefo Verified
Dumfries and Galloway
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Very simple to use for a technophobe like myself. Pricing structure clear-choice of added extras.
Very simple to use for a technophobe like myself. Pricing structure clear. Thought about boking a meal but no links to pricing so haven't done so.A link to each venue with a menu and prices would...
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Trusted Customer
Feefo Verified
10 years ago
Very good
Very good
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Alton Towers Holidays:
I booked the weekend online for the 2nd September and paid around £880 went back on the website a few hours later and the same weekend is now coming up at £698! Don't understand how it changed price...
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Customer Care
Alton Towers Holidays
10 years ago
Hi There,
Thanks for taking the time to provide us with some feedback. I am very sorry to see that this had happened for you. I am certainly happy to say that this is definitely not normal!
I am glad to add that we have been in touch with you directly and have now been able to resolve this for you.
Regards,
Ben
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Trusted Customer
Feefo Verified
Birmingham
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Excellent
Very helpful
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Trusted Customer
Feefo Verified
10 years ago
Website could improve
It is difficult to find information.
You should be able to book things such as the spa onto your hotel booking but no such thing is offered.
It would be useful to know exactly what your savings are...
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Trusted Customer
Feefo Verified
10 years ago
Excellent - particularly Jake
Excellent. I tried to book online but could not specifically request the dates required for the waterpark and theme park, so I phoned the helpline. I spoke to a gentleman called Jake - he could not...
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Trusted Customer
Feefo Verified
10 years ago
Once I found the right page it was easy but I kept getting redirected to information pages initially.
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Trusted Customer
Feefo Verified
leicester
10 years ago
What Trusted Customer said about Alton Towers Holidays:
perfect and professional workers
I am happy with the service that was giving to me, perfect and professional workers.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
