Alton Towers Holidays is no longer an active Feefo customer
Displaying all 15,891 reviews
TC
Trusted Customer
Feefo Verified
Kilmarnock, Scotland
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Excellent Site
All relevant information available, very easy to use. Booking completed very quickly and process straight forward. Definitely would use site again.
Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thanks for your feedback, we take our customers thoughts on board to help with progression in the future!
I am glad to hear you found the booking process easy and managed to get something booked in.
We hope you and your family had a lovely time when you went.
Thanks,
Jamie
0
Share
Trusted Customer
Feefo Verified
10 years ago
Inconsistent behaviour selecting dates.
Changing dates to check availability and prices is difficult and inconsistent. I'd do it and it'd often either say there was no availability on those dates - yet if I went back and selected those...
Read more
Customer Care
Alton Towers Holidays
10 years ago
Hello,
thanks for taking the time to tell us your feedback!
We value our customers feed back very much and take every comment on board to help towards our progression in the future.
I am sorry to see you were experiencing problems online, this is certainly not what we would like our customers to experience. We work very closely with our dev team who look into things like this, so I have passed this on to them to have a look into see what this was happening as it wasn't supposed to be.
We work on a live booking system so our pricing and availability changes on the popularity of the bookings. So I am sorry if the price did go up whilst you were booking.
I hope you and your family had a lovely time when you visited.
Best wishes,
Jamie
0
Share
TC
Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Alton Towers Holidays:
excellent spot o
First class very friendly no complaints
0
Share
TC
Trusted Customer
Feefo Verified
Caerleon South Wales
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Speedy and easy to use
Much easier to use than I anticipated. Straight forward no nonsense process that made booking exactly what we needed easy.
0
Share
Trusted Customer
Feefo Verified
10 years ago
simple and esay to use
0
Share
TC
Trusted Customer
Feefo Verified
Bristol
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Got there eventually
Tried online, would accept the booking so called and made the exact same booking with no problems.
0
Share
TC
Trusted Customer
Feefo Verified
Putney
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Good value and was very helful answering questions and giving very good information.
Very helpful and professional.
0
Share
TC
Trusted Customer
Feefo Verified
Yorkshire
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Unable to pay online, kept erroring so had to ring instead and then charged per minute for the long call.
Customer Care
Alton Towers Holidays
10 years ago
Hey there,
thanks for taking the time to let us know your feedback!
I am sorry to hear you were experiencing problems online whilst trying to make a booking, this is certainly not the experience we would like our customers to have. We work very closely with our dev team to make sure that our system flows well and that our customers do not have any troubles whilst trying to make a booking. So I have informed them of this.
However I am glad to hear you managed to get something booked in and that you had an enjoyable stay.
Kind regards,
Jamie
0
Share
TC
Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Alton Towers Holidays:
bring back the old site
took me a while to get used to the new service preferred the old one to behinest
0
Share
TC
Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Alton Towers Holidays:
had a lovely stay but staff confused
booked onine and on phone very good service but expensive to call
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
