Alton Towers Holidays is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
Wickford
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Service was great very helpful
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Trusted Customer
Feefo Verified
Grimsby
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Make paying easier!
Disappointed I couldn't use Apple Pay at checkout, especially when I was booking close to an offer deadline!
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Trusted Customer
Feefo Verified
Durham
10 years ago
What Trusted Customer said about Alton Towers Holidays:
had issues online so had to call the customer service line
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Trusted Customer
Feefo Verified
scotland
10 years ago
What Trusted Customer said about Alton Towers Holidays:
booking went smoothly.
the booking went smoothly.no problems.received confirmation email within 10 minutes.the deal was really good when you compare the hotel and ticket price to just entry price.
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Trusted Customer
Feefo Verified
10 years ago
I decided to go before booking, went with massive expense.
You have to start over to change sonething. I ended up with 2 rooms selected by accident many times making it look more expensive with fewer people (costs more than enough as it is)
Customer Care
Alton Towers Holidays
10 years ago
Hi there!
Thanks for your feedback, we value our customers comments as this helps us towards development in the future.
I am unsure as to why it was doing that when you were searching, I do apologise on behalf of Alton Towers holidays as this should not be happening. We work very closely with our dev team so I will inform them of this issue you were experiencing.
I hope you managed to have a lovely time when you went,
Jamie
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Alton Towers Holidays:
It was quick, efficient was difficult to book only one days worth of water park tickets rather than two days worth.
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Trusted Customer
Feefo Verified
London
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Great service!
The person who served me was extremely pleasant, she explained everything I would need to do as my son is autistic. Very helpful and is an asset to your company.
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Trusted Customer
Feefo Verified
Scotland
10 years ago
What Trusted Customer said about Alton Towers Holidays:
No info on whether or not we can use the entertainment and restaurants in the hotel when staying in the lodges
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Trusted Customer
Feefo Verified
Manchester
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Rubbish phone system but very effective money making tool .
Every time I called the info line at thirteen pence per minute after 3 minutes got hung up on 4 times .
Had to book on line good money making scam and unable to talk to Anybody,!!!!
Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thanks for your feedback, we take on board what you say as this will help us progress in the future!
I am sorry to hear you were unable to get through to our call centre. We work very closely with them to make sure all of our customers are satisfied and getting the help they need. I will pass this information over to the call centre manager to have a look into this for you.
It is great to hear you got something booked in!
Kind regards,
Jamie
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Trusted Customer
Feefo Verified
10 years ago
Friendly helpful
Very friendly and went and found out the answers to anything she didn't know
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
