How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

alpharooms Reviews | Customer Service Reviews for https://www.feefo.com/reviews/alpharooms-com | Feefo

Displaying all 26,947 reviews

Trusted Customer

6 years ago

Date of purchase: 18/08/2018

Not the 1st time and not the last!

Use on navigate, good deals and relainle service.

jessica

alpharooms

6 years ago

Hello there,

Thanks a lot for your wonderful review and feedback.

We can't thank you enough for your continuous custom with us and look forward to serving you again soon!

Enjoy your time away!

Best wishes,

Eoghan

See full customer review

Trusted Customer

London

6 years ago

Date of purchase: 20/04/2018

What Trusted Customer said about alpharooms:

Its a basic hotel not 5 star, staff are not friendly avoid them

After long journey checked in 10.30pm when we went to the room found out shower not working beconi door doesn’t shut properly. After complaining they fix them by 1am, what a terrible night and we had...

Read all

jessica

alpharooms

6 years ago

Hi Amran,

We are very sorry to read your review. This is not the level of the service we aim at providing to our customers.

Please be advised that our Customer Relations team have now been notified of your comments and one of the senior members of the team will be in touch with you directly to discuss the matter further.

Best wishes,

Alpharooms.com

See full customer review

Trusted Customer

6 years ago

Date of purchase: 11/08/2018

What Trusted Customer said about alpharooms:

Great

Great will come back for next holiday ☺🖒

jessica

alpharooms

6 years ago

Hey Ross,

Thanks a lot for your awesome review and feedback.

We wish you a fantastic time away and look forward to serving you again soon!

Best wishes,

Eoghan

See full customer review

Trusted Customer

6 years ago

Date of purchase: 22/10/2018

This was the first time i had used alpharooms, found the booking process easy and the website was easy to navigate. One issue which was disappointing was that you failed to advice me of the parking...

Read all

jessica

alpharooms

6 years ago

Hello there,

Thank you for your review.

We are very happy to read the positives and do hope you enjoyed your time away. However, we're sorry about the issue with the parking charges in your booking. This is not the level of the service we aim at providing to our customers.

If you would like for us to arrange a call to you from a senior member of the responsible team, please respond to this message and we'll get this sorted for you.

Alternatively, please do email us at compliance@alpharooms.com quoting your 12-digit itinerary number.

Best wishes,

Alpharooms.com

See full customer review

Trusted Customer

6 years ago

Date of purchase: 22/10/2018

What Trusted Customer said about alpharooms:

I always go through Alhaphrooms, it's quick and simple, if you get stuck just go on chat, there is always person available to help. I find good value with them.

jessica

alpharooms

6 years ago

Hi Edith,

Thank you very much for your wonderful review and feedback.

We thank you for your continuous custom with us and wish you an amazing time away!

Best wishes,

Alpharooms.com

See full customer review

Trusted Customer

6 years ago

Date of purchase: 22/10/2018

Best value booking.

Easy to book and best available price.

jessica

alpharooms

6 years ago

Hello there,

Thanks so much for your amazing review.

We're very pleased to hear your feedback and hope you enjoy your time away!

Best wishes,

Alpharooms.com

See full customer review

Trusted Customer

6 years ago

Date of purchase: 22/10/2018

Quick and easy and good deal too. Will definitely book with again.

jessica

alpharooms

6 years ago

Hello there,

Many thanks for your superb review and feedback.

We wish you an amazing time away and look forward to serving you again soon!

Best wishes,

Alpharooms.com

See full customer review

Trusted Customer

6 years ago

Date of purchase: 22/10/2018

Excellent service. Good value

Easy to use website. Have used for a few years. Had first problem recently and they sorted it out straightaway with no fuss

jessica

alpharooms

6 years ago

Hello there,

Thanks so much for your review.

We are sorry to hear you came across a problem but happy that our team were able to resolve it for you, apologies for any inconvenience.

We wish you a wonderful time away and thank you for your continuous custom with us!

Best wishes,

Alpharooms.com

Trusted Customer

6 years ago

Thank you. Will continue to use as long as we’re are able to travel

jessica

alpharooms

6 years ago

That's great to hear - we value your loyalty!

Happy travels! ;)

Best wishes,

Alpharooms.com

See full customer review

Trusted Customer

6 years ago

Date of purchase: 18/10/2018

You get what you pay for! We had problems that took forever to resolve, ants in the bedroom and defective air conditioning. We also had a poor nights sleep due to a loud fan/motor switching off...

Read all

jessica

alpharooms

6 years ago

Hello there,

Thank you for your review.

We are sorry to hear of your experience and apologise for any inconvenience caused. We have noted your feedback and forwarded it to our supplier for review and improvement.

We do hope this experience won't dissuade you from using our service again in the future.

Best wishes,

Alpharooms.com

See full customer review

Trusted Customer

Cootehall botle

6 years ago

Date of purchase: 22/10/2018

What Trusted Customer said about alpharooms:

A bit dated but price reflects this and what you get for price is worth it

I had no complaints. Saturday night tv broke Monday they got a man out to fix the outdoor cable which was good. My room was cleaned well. One thing there was no way to dry clothes

jessica

alpharooms

6 years ago

Hi Adrian,

Thanks a lot for your review and feedback - please rest assured it has been noted and passed over to our supplier for review and improvement.

We are pleased to hear you enjoyed your time away and hope to serve you again soon!

Best wishes,

Alpharooms.com

See full customer review

Not received a review invite?

About alpharooms

Alpharooms is one of the UK's leading websites for discount worldwide travel, offering 250,000 hotels in 40,000 destinations. Alpharooms have some of the best deals available on the internet for discount hotels and flights - and you can book with just £1 /€1. You can find your hotel and pay it off in installments with Alpharooms flexible payments. You can also build your own holidays, as well as add a wide variety of holiday extras including airport transfers, car hire and travel insurance. Find your next holiday with Alpharooms by visiting www.alpharooms.com today.

Read all

0203 001 0109

Plantation House, 261-263 Ecclesall Road, Sheffield, West Yorkshire, S11 8NX, United Kingdom

Why trust Feefo reviews?

Learn more about Feefo