Allianz Assistance UK is no longer an active Feefo customer
Displaying all 1,259 reviews
SM
Sara Morse
Feefo Verified
6 years ago
What Sara Morse said about Allianz Assistance UK:
I was originally mid-sold a policy which was inappropriate for my age
I was mis-sold a policy bin December, which was inappropriate for my age. If I had claimed , the policy was invalid. I think your staff should be better trained
Jamie Marchant
Allianz Assistance UK
6 years ago
Hi Sara, we are so sorry that you are dissatisfied with our service on this occasion. We take all feedback seriously, and will take steps to ensure that the experience you have had does not repeat itself. If you are able to provide any further details to customer.supportissues@allianz.com, we would greatly appreciate it. Thanks, The Allianz Assistance team
0
Share
Trusted Customer
Feefo Verified
6 years ago
No customer service
Had to extend my stay due to a cancelled flight. Hotline not available on Weekends, and no response to my email to the account provided by Allianz. Disappointing experience, will change to other...
Read more
Jamie Marchant
Allianz Assistance UK
6 years ago
Hi, we are so sorry that our service was not satisfactory on this occasion. Our non-emergency phone lines are open between 9am and 5pm Monday – Friday, however you should have received a response when you emailed. We take all feedback from our customers seriously, and will take steps to ensure that the experience you have had does not reoccur. If you are able to provide any further details to customer.supportissues@allianz.com, we would greatly appreciate it. Thanks, The Allianz Assistance team.
0
Share
Trusted Customer
Feefo Verified
6 years ago
It was easy and quick to buy the travel cover.
0
Share
KT
Kevin Thomas,Julia Thomas,Rhianna Thomas,Abi Thomas
Feefo Verified
6 years ago
What Kevin Thomas,Julia Thomas,Rhianna Thomas,Abi Thomas said about Allianz Assistance UK:
Absolutely great customer service.
Absolutely everything was done with such professionalism. I had purchased a bronze policy by mistake and needed to upgrade to gold. Mike waters (think I spelt his name correctly) was do helpful. Very...
Read more
1
Share
Trusted Customer
Feefo Verified
6 years ago
Great Insurance company
It was easy and quick .information were clear and precise
0
Share
AR
Alan Radford,Jayne Radford
Feefo Verified
Sheffield
6 years ago
What Alan Radford,Jayne Radford said about Allianz Assistance UK:
Veryunderstanding and explained everything very Clearly apart from a minori
Everything
0
Share
VF
Violeta Martin Fernandez
Feefo Verified
6 years ago
What Violeta Martin Fernandez said about Allianz Assistance UK:
Not wise
I wasn't very happy when I have called and ask how do I need to proceed if any medical attention would be needed. The answer is we don't know. I heard they may ask for £1000 deposit, still they...
Read more
Jamie Marchant
Allianz Assistance UK
6 years ago
Hi Violeta, we are so sorry that our service was not satisfactory on this occasion. We take all feedback seriously, and will take steps to ensure that the experience you have had does not occur again. If you are able to provide any further details to customer.supportissues@allianz.com, we would greatly appreciate it. Thanks, The Allianz Assistance team.
0
Share
DF
David Franklin
Feefo Verified
6 years ago
What David Franklin said about Allianz Assistance UK:
Great thing to have for peace of mind
0
Share
WM
Wellington Musanhu
Feefo Verified
6 years ago
What Wellington Musanhu said about Allianz Assistance UK:
Very affordable but perfect 👌
Just Perfect for my needs. 👌👌👌👌
0
Share
DA
Daniel
Feefo Verified
6 years ago
What Daniel said about Allianz Assistance UK:
Very easy to buy the insurance, with only necessary details required. The range of products is suitable for all needs at a reasonable price.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
