Allianz Assistance UK is no longer an active Feefo customer
Displaying all 1,259 reviews
Trusted Customer
Feefo Verified
6 years ago
Excellent!
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Trusted Customer
Feefo Verified
6 years ago
Very easy to buy insurance and very good rates
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TK
Theresa Keegan
Feefo Verified
6 years ago
What Theresa Keegan said about Allianz Assistance UK:
Great services.
Very good. Very helpful on the phone. Didn't take very long to get it set up.
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Trusted Customer
Feefo Verified
6 years ago
Horrible service
Jamie Marchant
Allianz Assistance UK
6 years ago
We're sorry that you were dissatisfied with our service on this occasion. If you'd like to file a complaint with us, please contact customer.supportissues@allianz-assistance.co.uk. We take feedback really seriously to improve our services moving forward. If you have the time, we'd really appreciate hearing your thoughts on how we can be better. Please let us know using the same email address above. Thank you.
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Trusted Customer
Feefo Verified
6 years ago
I was happy with the service
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Trusted Customer
Feefo Verified
6 years ago
help
I am still awaiting my policy document....have written twice
Jamie Marchant
Allianz Assistance UK
6 years ago
Hi, thanks for getting in touch and we are sorry that there has been a delay in sending your policy documents to you. Please be advised that our team will be in touch with you soon to help you. Thank you.
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GR
Glyn Rowley
Feefo Verified
6 years ago
What Glyn Rowley said about Allianz Assistance UK:
Simple and straight forward
Simple and straight forward- easy navigation through web site to identify specific requirements
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AD
Adriano
Feefo Verified
6 years ago
What Adriano said about Allianz Assistance UK:
Good service, easy to hire.
Good service, easy to hire. The coverage of the plan is quite good.
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Trusted Customer
Feefo Verified
6 years ago
Simple purchase process. Not much information sent through afterwards however leading to 4 rather than 5 star review.
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GK
Gillian Smith,Andrew Knapp,Kingsley Knapp
Feefo Verified
6 years ago
What Gillian Smith,Andrew Knapp,Kingsley Knapp said about Allianz Assistance UK:
Poor Product and CustomerService
on line form lengthy and doesn't hold information from drop downs
no contact available outside of 9-5 M-F
when tried to cancel as coverage poor - exclusion for epidemic and pandemic the email address...
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Jamie Marchant
Allianz Assistance UK
6 years ago
Hi Gillian, Andrew and Kingsley, thank you for your feedback and we're sorry that you weren't happy with our product on this occasion. Please be advised that our team will be in touch with you soon to help you with the cancellation of your policy. Thank you
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
