After placing my online order, it took two further phone calls to get the cups 6 days after the order was placed.
Victoria
Alliance
4 years ago
Thank you for your feedback! Unfortunately those particular cups were on back order and so took a few extra days to get to you, however I sincerely apologise for the inconvenience that you had to call us twice to sort out your order. I will forward this on to help us improve our communications.
GR
Gillies Restaurant
4 years ago
After placing my order I received an email, contradicting your website, stating out of stock. I rang and was told they were in another branch and was assured I would get them for Friday. On Friday I rang and was told Monday. You state 1-3 days delivery time. Nobody rang me to say you were having problems. You are like every other supplier that does not put themselves into the shoes of their customers. Following your response, which suggests you didn't look into the events in any detail, or perhaps you dont record customer contacts, I have adjusted my rating accordingly.
Yvonne & Sarah- Jane are such a great help with everything, no enquiry is to small and amazing customer service. such a great help with pre-opening.
fantastic ambassadors for Alliance.
Victoria
Alliance
4 years ago
Hello, thank you so much for your 5 star review! It's lovely to hear such kind words about our team, I'll be sure to pass on the message!
Product reviews
Date of purchase: 17/06/2022
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BA
Brian Atkinson
Feefo Verified
4 years ago
What Brian Atkinson said about Alliance:
Although there was a problem with availability I was kept informed about delivery time.
Victoria
Alliance
4 years ago
Hi Brian, thank you for your feedback! I'm glad we could provide excellent service despite the availability issue!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.