paid extra for delivery on Tuesday didn't arrive until late wednesday
David Lever
All Cures
9 years ago
Good afternoon,
Thank you for taking the time to speak to me earlier. I apologise for the confusion with you order and will refund the extra postage costs today. If you need to contact us in the future, please email customercare@allcures.com and one of our customer service team will get back to you as soon sa they can.
Thank you once again for your time and I hope to hear from you soon.
You charge too much for postage. Sellers of the same item, packing in the same way only charge £2.95 max, why should you charge £3.95?
David Lever
All Cures
9 years ago
Good afternoon,
Thank you very much for taking my call a second ago. We charge £3.99 P&P because it offers a fair medium between what we are selling and what Royal Mail charge. All orders placed on Allcures are sent byat least Royal Mail First Class post and the item you ordered needed to be sent Signed For which added to the cost. As a result, the P&P you paid for you rorder was less than the amount we paid to send it.
However, we are aware the P&P is a sensitive issue and we do review the prices at least once a year to ensure that our P&P rates stay at a reasonable level.
I would like to thank you once again for taking the time toorder from us and I hope to hear from you again soon.
allcures.com is a British company operating according to British laws and regulations, including those of the Royal Pharmaceutical Society. We sell pharmaceutical and other selected goods online via the Internet, and offer free medical information as part of our overall service.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
allcures.com is a British company operating according to British laws and regulations, including those of the Royal Pharmaceutical Society. We sell pharmaceutical and other selected goods online via the Internet, and offer free medical information as part of our overall service.