Dear Mr. Brokowsky,
Thank you for bringing this to our attention. We sincerely apologize for the confusion you experienced regarding the information you received from our staff. We completely understand how frustrating it can be when there are conflicting messages.
Upon a review of your file, it appears that there was a miscommunication between departments. Please rest assured that we have put measures into place to ensure consistency in the information provided to our travellers. We are here to assist you, and if you have any further questions or concerns, please don't hesitate to reach out. We truly value your business and are committed to providing the best possible service.
Thank you for your understanding and patience.
Sincerely,
The Adventures Abroad Team