After a year almost with acorn, its been bleek. I have been given over two years worth of monthly charges because of how poor there service is. And now because I've complained so much about how bad...
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Customer Services Team
Acorn Account
8 years ago
I'm very sorry you feel this way and you've not had a good experience with us. Although I can't comment on your personal circumstance, we do pride ourselves on excellent customer service.
Key to success - listen to and respect the customer!
A complete waste of time - simply because the people who constantly telephone or who pick up email messages simply do not listen. I have been unable to set up an account simply for that reason.
Customer Services Team
Acorn Account
8 years ago
I'm sorry you've been unable to set up an account with us, we do pride ourselves on excellent customer service so your feedback is greatly appreciated
Whilst I understand the reasons behind the extra charges for using cash machines etc I think that this isn't good because of all the other extra charges for example the cost to ring customer service...
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Customer Services Team
Acorn Account
8 years ago
I'm very sorry you feel this way about the account, this is a managed current account and whilst there are charges associated with the daily running of the account there are ways in which this can be reduced such as self-serving online or taking out larger amounts of cash in order to reduce the ATM fees. I hope this helps!
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