A Place For Everything Reviews

Thank you for sharing your experience with our Elfa Easy Glider & Basket solution, and we appreciate the time you've taken to provide feedback. We want to sincerely apologise for any frustration or inconvenience you encountered during the assembly process. Your concerns are important to us, and we welcome the opportunity to address them. We've reviewed your complaint email, received on Saturday, 6th January, and acknowledge the delay in our response. Our customer service team operates Monday to Friday, and we regret any inconvenience this may have caused. We appreciate your understanding that our team was unavailable over the weekend. While our automated message assures a prompt response, we want to clarify that a one-working-day response time is standard during our busy sale period. Nevertheless, we recognise that your experience fell short of our usual standards, and we sincerely apologise for any frustration caused. It's important to note that our Elfa system has been delivering high-quality solutions for over two decades. We take pride in offering premium products, and we regret any inconvenience you faced during the installation process. To assist with the assembly process, we provide dedicated resources on our website and have a responsive customer service team available for guidance. They can support you in both designing Elfa solutions and addressing any installation queries. We understand that assembly can sometimes be challenging, and we appreciate your feedback as it helps us improve our user guides and support materials. Rest assured, we are committed to ensuring our customers have a positive experience with our products. It's also worth mentioning that Elfa has been a trusted supplier to Ikea for many years, reinforcing the quality and reliability of our offerings. We appreciate your feedback as an opportunity to improve, and we genuinely value your experience. Thank you for bringing this to our attention. We look forward to the chance to regain your confidence in our products and service. Kindest regards Customer Services Team