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TravelUp Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 80,131 reviews

Trusted Customer

Feefo Verified

14 years ago

A horrific experience overall. On the day of departure at the airport I was told that…

A horrific experience overall. On the day of departure at the airport I was told that my booking was cancelled and that I would not be able to travel...after a long 5 hour talk with my agent they...

Travel Up

TravelUp

14 years ago

Thank you for your comments, your feedback is very important to us as it helps us to improve on the service that we provide to all our customers in the future. I do apologies for this inconvenience caused to you however if you read our terms and condition (UNDER RECONFIRMING ALL FLIGHTS-COPIED BELOW) it clearly says you need to confirm your flights 72HRS before departure and in case if you had contacted the airlines/ourselves you wouldn’t have faced this problem. We always keep ourselves on top of last minute cancelations/schedule changes however there are few situation which our totaly beyond our control. Thank you once again for your valuable feedback and we hope this does not stop you from using Travelup again in the future. 9. RECONFIRMING ALL FLIGHTS You must telephone us or the airline at least 72 hours before the departure time shown on your ticket to confirm that there have been no changes. This applies to both outbound and return flights. We will not be liable for any additional costs due to your failure to reconfirm flights. Reconfirming your flight at least 72 hours before departure is a minimum requirement. Regards Ken Manager

Date of purchase: 23/11/2011

Trusted Customer

Feefo Verified

14 years ago

had no problems using Travelup services. Apparently a good and reliable company.

Date of purchase: 23/11/2011

Trusted Customer

Feefo Verified

14 years ago

Met my expectations

Date of purchase: 22/10/2011

Trusted Customer

Feefo Verified

14 years ago

just need to make your website clearer when paying, it came up as not accepted…

just need to make your website clearer when paying, it came up as not accepted but went through even thou i had to phone to confirm

Date of purchase: 14/11/2011

Trusted Customer

Feefo Verified

14 years ago

yes very good and very easy .. will use again....

Date of purchase: 04/12/2011

Trusted Customer

Feefo Verified

14 years ago

Smooth and pleasurable. Just the way I like it. :)

Date of purchase: 08/11/2011

Trusted Customer

Feefo Verified

14 years ago

I am happy with the service provided

Date of purchase: 13/12/2011

Trusted Customer

Feefo Verified

14 years ago

We're very bad at customer service and could not help the customer in any way.

Travel Up

TravelUp

14 years ago

Mrs. Shahzadi Begum, Thank you for your comments, your feedback is very important to us as this helps us to improve on the service that we provide to all our customers in the future. If you still need help with anything please free to contact me. I really apologies for the inconvenience caused to you. Regards Ken Manager d:0118 955 6473

Date of purchase: 23/11/2011

Trusted Customer

Feefo Verified

14 years ago