TravelUp Reviews

Good afternoon, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience caused. We understand how upsetting it must have been not to receive the expected travel communications and to discover that you and your daughter were booked on different flights. Please note that flight availability and any changes to an itinerary are subject to the airline's availability and fare rules, which can limit the options available for amendments. However, we appreciate that this was not the outcome you had hoped for. If your query remains unresolved, please email us at admin@travelup.com with your booking reference so our team can review your case in detail and assist you further. Thank you for your feedback, which will be shared with the relevant teams as we continue to improve our service. Regards, TravelUp

Good afternoon, Ms. Brown, Thank you for taking the time to share your feedback. We're very sorry to hear that you were unable to reach us and that you did not receive the communication you expected. We understand how frustrating this must have been, and we sincerely apologise for the inconvenience caused. Your comments have been shared with the relevant teams as we continue working to improve our response times and customer communication. If your query remains unresolved, please email us at admin@travelup.com with your booking reference and details of your concern. Our team will be happy to review your case and assist you further. Thank you for bringing this to our attention. Regards, TravelUp

Good afternoon, Mr. Belhaj, Thank you for your wonderful 5-star review! We're delighted to hear that you found our service professional. Providing reliable and professional customer service is at the heart of what we do, so it's great to know we met your expectations. Thank you for choosing TravelUp. We look forward to assisting you with your future travel plans. Regards, TravelUp

Good afternoon, Ms. Montagu, Thank you for your wonderful 5-star review! We're delighted to hear that you found our service professional. Providing reliable and professional customer service is at the heart of what we do, so it's great to know we met your expectations. Thank you for choosing TravelUp. We look forward to assisting you with your future travel plans. Regards, TravelUp

Good afternoon, Mr. Okoro, Thank you for your wonderful 5-star review! We're delighted to hear that you found the booking process comfortable and that you felt well supported while waiting for your trip. It's also great to know that you would recommend TravelUp to others. Your kind feedback is greatly appreciated, and we look forward to assisting you with your future travel plans. Safe travels! Regards, TravelUp

Good afternoon, Miss Patel, Thank you so much for your wonderful 5-star review! We're delighted to hear that you had such a positive experience with TravelUp. Your kind words and support mean a great deal to our team and encourage us to continue providing the highest standard of service. Thank you for choosing us. We look forward to helping you with your future travel plans. Regards, TravelUp

Good afternoon, Thank you for taking the time to leave your feedback. We're sorry to hear you've experienced difficulties unsubscribing from our emails, and we apologise for the frustration this has caused. We'd like to help resolve this as quickly as possible. Please email us at admin@travelup.com using the email address that's receiving the messages, and our team will investigate the issue and ensure your request is actioned. Thank you for bringing this to our attention, and we appreciate your patience while we assist you. Regards, TravelUp

Good afternoon, Mr. Allen, Thank you for your 4-star review! We're delighted to hear that you had such a positive experience with TravelUp. It's wonderful to know that our communication, travel updates, and well-organised travel arrangements helped make your journey smooth and enjoyable. We're especially pleased that you found our flight notifications, including gate and baggage carousel information, helpful throughout your trip. Providing timely updates and attentive service is something we continually strive for. Thank you for your kind feedback and recommendation. We truly appreciate your support and hope to have the opportunity to assist you with your next adventure. Regards, TravelUp

Good afternoon, Mr. Gnananandan, Thank you for your wonderful 5-star review! We're delighted to hear that you were pleased with our service. Your kind feedback is greatly appreciated and motivates our team to continue providing the best possible experience for our customers. Thank you for choosing TravelUp. We look forward to assisting you with your future travel plans. Regards, TravelUp

Good afternoon, Mr. Adesanya, Thank you for your 4-star review! We're delighted to hear that you found competitive fares, a clear itinerary, and a range of convenient payment options when booking with TravelUp. We also appreciate you taking the time to highlight the issue you experienced when trying to locate your booking in the TravelUp app. Your feedback is valuable and will help us as we continue to improve our app and provide a smoother experience for our customers. Thank you for choosing TravelUp. We look forward to assisting you with your future travel plans. Regards, TravelUp