Oh dear, it looks like our wine took 'smashing' a little too literally! No worries—our rescue team has a fresh case on its way to you. Thanks for hanging in there with us. Cheers
Trusted Customer
8 months ago
Replacement case arrived in one piece. Thank you to the team for sorting. I have now revised my rating.
Product reviews
Russell Lamb
6percent wine
8 months ago
Delighted that you're already on your 2nd case of wine. As with all our orders, you would have received DHL tracking which showed that your parcel was delayed post dispatch. You alerted us on Friday afternoon that you hadn't received your wine. On Saturday morning at 8am, we emailed you to say we were sorry and would send out a new case on Monday morning and offered 10% off your next order. As wine is a breakable product, every so often there are breakages along the way. We are always happy to send out a quick replacement should this ever happen, like we have done in your case. Unfortunately between the small window of you emailing us and us responding we received this review.
Hi Andrew, we are buzzing from this awesome review. It's taken a long time to get that winning taste just perfect and we are so pleased at how much you rate it. We are 100% bias but we 100% agree with you :) Glad to have you on board - thank you.
The wines were deliver very quickly and arrived perfectly.
Product reviews
Russell Lamb
6percent wine
11 months ago
We are so pleased you enjoyed our wine Denise and Michael - thanks for your time writing this review, we really appreciate it. Ideal of indulging without over indulging :)
Russell Lamb
6percent wine
11 months ago
We are so pleased you enjoyed our wine Denise and Michael - thanks for your time writing this review, we really appreciate it. Ideal of indulging without over indulging :)
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