How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

4Paws Pet Insurance Reviews | Customer Service Reviews for https://www.feefo.com/reviews/4paws-pet-insurance | Feefo

Displaying all 4,137 reviews

Trusted Customer

1 year ago

Date of purchase: 22/03/2024

Easy website, and brilliant comparison prices.

Looked around, and 4Paws Pet was by far the best, price wise, website was easy to follow.

Tom

4Paws Pet Insurance

1 year ago

Good afternoon, Thank you for your below email, I am so happy to hear that we were able to offer a competitive price and policy for you and your pet. Thank you for choosing to insure your pet with us and welcome to the 4Paws family. Kind regards, Tom 4Paws Pet Insurance Sales & Renewals Team

Kelly-marie Winfield

1 year ago

Date of purchase: 11/03/2024

What Kelly-marie Winfield said about 4Paws Pet Insurance:

very good company

it is a very good service and straightforward to use the web page

Tom

4Paws Pet Insurance

1 year ago

Good afternoon, Thank you for taking time out of your day to provide us with feedback. I am so happy to hear that the 4Paws website was easy to use and that we were able to offer the right cover for you and your pet. Also, welcome to the 4Paws family and hope you have a great rest of your week. Kind regards, Tom 4Paws Pet Insurance Sales & Renewals Team

Denise Rowe

1 year ago

Date of purchase: 12/03/2024

What Denise Rowe said about 4Paws Pet Insurance:

Easy to apply for insurance, competitive quote.

Tom

4Paws Pet Insurance

1 year ago

Good afternoon, Thank you for taking your time to provide feedback, we really do appreciate it. I am so happy to hear that the 4paws website was easy to use and that we were able to offer a competitive quote for you. Thank you for choosing to insure your pet with us here at 4Paws. Kind regards, Tom 4Paws Pet Insurance Sales & Renewals Team

Trusted Customer

1 year ago

Date of purchase: 10/02/2024

Terrible Company

Awful company would not recommend

Andy

4Paws Pet Insurance

1 year ago

Good afternoon, We pride ourselves on our service and I apologise if we have missed the mark on this occasion. I'm sorry to hear that the service we provided did not meet your expectation. We really appreciate your feedback and are always looking to improve where we can and I do hope we can rebuild your confidence in us. Should you need any further assistance or if have any questions, please don’t hesitate to contact us. Kind regards Andy Sales and Renewals Team Supervisor

Marco Lima

1 year ago

Date of purchase: 06/03/2024

What Marco Lima said about 4Paws Pet Insurance:

Great company

Super easy to deal with. British call center and easy and quick refunded claims.

Tom

4Paws Pet Insurance

1 year ago

Good afternoon, Thank you so much for your comments. I am so happy hear that you were pleased with the service. Here at 4Paws we always hope that your pet leads a healthy claims free life. However, should the worst-case scenario occur, we will be with you every step of the way. Thank you for choosing to insure your pet with us here at 4Paws. Kind regards, Tom 4Paws Pet Insurance Sales & Renewals Team

Trusted Customer

1 year ago

Date of purchase: 26/05/2022

Rabbit owners be ware!

Doesn’t let you give 0 stars. Ignore the good reviews, they send the review requests when you take out insurance not after you’ve had experience with them! Terrible insurance, they use key words to...

Read all

Chloe

4Paws Pet Insurance

1 year ago

Hi Thank you for taking the time to write this review. We are sorry to read you feel you have had a negative experience with us here at 4Paws. Whilst we do our very best to assess and cover as many claims as possible sadly, sometimes this is not possible due to the Terms & Conditions of our Policies. If you would like to discuss your claim outcome in more detail please contact us on 01423 535 040 and we would be more than happy to go through this with you. Kind regards Chloe Senior Pet Claims Handler

Joshua Kenny

1 year ago

Date of purchase: 04/02/2024

What Joshua Kenny said about 4Paws Pet Insurance:

Fast easy and affordable set up

Danny

4Paws Pet Insurance

1 year ago

Good afternoon, Thank you for taking the time to leave us a 5 star review, we really appreciate it! I am so happy to hear that the website was easy to use and that we were able to offer the best deal for you. Thank you for choosing to insure your pet with us here at 4Paws Pet Insurance. Kind regards, Danny 4Paws Pet Insurance The Pet Team

Simon Derungs

1 year ago

Date of purchase: 27/01/2024

What Simon Derungs said about 4Paws Pet Insurance:

Great value, very clear detail, easy to complete application process.

Danny

4Paws Pet Insurance

1 year ago

Good afternoon, Thank you for taking the time to leave us a positive review, we appreciate it. I am delighted to hear that the policy was easy to buy online and that we explained the policies well, that is fantastic news. Thank you for choosing to insure your pet with us here at 4Paws Pet Insurance. Kind regards, Danny 4Paws Pet Insurance The Pet Team

Darren Charlon

Newtown St Boswells

1 year ago

Date of purchase: 02/02/2024

What Darren Charlon said about 4Paws Pet Insurance:

I noticed I put my Toby colour which is caramel. But not on certificate.

I noticed I put my Toby colour which is caramel. But not on certificate. And haven't been able to altr certificate. And I don't recall yous asking for his chip I'd. Unless you may not need it. I...

Read all

James

4Paws Pet Insurance

1 year ago

Good Morning, Thank you for providing us with feedback, we really do appreciate it. I am sorry to hear that the information on your certificate of insurance is not coming through correctly. If you require any of the information on your policy to be changed or updated then please do not hesitate to contact us further on 01423 535040 or email us at petrenewals@4paws.co.uk. Thank you for choosing to insure your pet with us here at 4Paws Pet Insurance. Kind regards, James Kennedy 4Paws Pet Insurance Pet Team

David Freeman

1 year ago

Date of purchase: 02/02/2024

What David Freeman said about 4Paws Pet Insurance:

Easy to complete questionnaire, no frills.

Danny

4Paws Pet Insurance

1 year ago

Good afternoon, Thank you so much for taking the time to leave us a 5 star review, we really appreciate it. I am so happy to hear that the website was easy to use, that is wonderful news. Thank you for choosing to insure your pet with us here at 4Paws Pet Insurance. Kind regards, Danny 4Paws Pet Insurance The Pet Team

Not received a review invite?

About 4Paws Pet Insurance

4Paws Pet Insurance offers an excellent range of products providing you and your pet with different levels of cover to suit all budgets, including products with a 5 Star Defaqto rating.With our pet insurance you’ll always be able to give your pet the care they deserve without having to worry about large, unexpected veterinary bills. Cover from 6 weeks old Pay monthly at no extra cost Vet fees can be paid directly to the vet practice Dedicated Pet Specialists UK based contact centre 24/7 emergency claims line We can pre-authorise claims too! 97% of all claims are settled

Read all

01423 535040

Clarendon House, Victoria Avenue, Harrogate, North Yorkshire, HG1 1JD, United Kingdom