LoveCrafts Reviews

Hello, Thank you for reaching out and sharing your feedback. I’m very sorry to hear that you found the DMC Natura Just Cotton difficult and laborious to work with. Cotton yarn can sometimes be more prone to splitting due to the nature of the fibers and its lack of elasticity, but loosening your tension can often help reduce this issue. If you have any further questions or concerns about your yarn, please don’t hesitate to reach out to me at info@lovecrafts.com — I’d be happy to help. I’m so glad to hear that you’re enjoying the look of your project despite the challenges you experienced while working with the yarn! Best wishes, Brianna and the LoveCrafts Team

Dear Patricia, Thank you for taking the time to share your feedback. We're sorry to hear that the pattern hasn't met your expectations so far. We understand how frustrating it can be if the instructions or colour information are unclear, especially when you're excited to start a new project. We really appreciate you sharing your thoughts on the pattern and the overall value. We'd like to learn more about your experience and see how we can help. A member of our Customer Support Team will be in touch with you shortly to gather a few more details and better understand the difficulties you've encountered. Thank you again for bringing this to our attention. Your feedback is invaluable, as it helps us continue to improve our patterns and the experience we provide to our crafting community. Best wishes, Natalya and the LoveCrafts Team

Hello, Thank you so much for taking the time to leave such detailed feedback and for sharing your experience with us. We genuinely appreciate it, as we're always looking for ways to improve and provide the best possible experience for our customers. We're very sorry that the pattern you purchased contained an error. As my colleague discussed with you, we did our best to investigate and find a solution. Unfortunately, the issue wasn't something that could be resolved with a simple correction, so the pattern has been removed from sale while it is under review by our design team. At this stage, we don't have a confirmed timeline for an updated version, and we also can't guarantee that the pattern will be revised and released again. As you rightly pointed out, producing an updated version would require a full technical review, including re-knitting the sample, recalculating all sizes, and technical editing. This is a significant piece of work that needs to be carefully prioritised alongside our designers' other projects, so we're unable to provide an estimated timeframe. As a gesture of goodwill, we've already issued a full refund for your pattern purchase, and there is no further action we're able to take at this time. However, we have kept your details on file, and if there is any confirmed update regarding the pattern in the future, we'll be sure to let you know. Regarding the yarn, some yarns can naturally shed a small amount of fibre during knitting, although the amount varies depending on the fibre and the way the yarn is constructed. We understand this can be disappointing if it was more than you expected. If you still have unused yarn, we'd be happy to help you find another pattern that's a better match for it, so you can still enjoy making something beautiful with your yarn. Thank you again for your patience and understanding. We truly appreciate your support and hope we'll have the opportunity to provide you with a much better experience in the future. Best wishes, Natalya and the LoveCrafts Team