The product was printed incorrectly, which I accepted was not down to the Post Office. What I found disappointing was that I was twice promised a phone call back with an update and given an...
Διαβάστε περισσότερα
Sarah J
Post Office Shop
8 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that you did not receive a response when promised.
I have passed on your feedback to our customer services manager for them to look into to investigate this further. Upon checking the query that has been opened for you, I can see that a free of charge replacement was sent to you on 05/03/2018 on order number 1998237. I apologise for any inconvenience this has caused for you.
Just an awful experience.
The delays cost me £1800 and untold reputational damage
Sarah J
Post Office Shop
8 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that you did not have a good experience with our service.
I have taken a look into your order delivery and I can see that unfortunately your order was delayed in delivery by our courier due to the bad weather that was experienced at the time. I can confirm that we did have a notice available on our website to inform that delays may be experienced due to the weather which have unfortunately been experienced by you.
Apologies for any inconvenience that this has caused for you.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
TC
Trusted Customer
8 years ago
Thank you for the reply - the issue i have was that several times I asked for a replacement order to be sent which would have mitigated the loss/delay but had no reply back from you.
Then when I was told the order was out for delivery I was still waiting a full 24 hours later, this is the delay that hurt the most as I had promised customers based on the out for delivery update.
The weather delay had already been factored in as was explained at the first contact
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
