Thank you for leaving us your feedback. We do always aim to provide a high level of customer experience and I am sorry, if on this occasion, you felt we did not reach his standard. We do always use feedback, such as yours, to look for ways we can improve our service further going forwards and as such I have forwarded your comments onwards to the Retail Performance Director to address locally with the branch team. If you would like to provide further feedback about your experience please feel free to contact us and discuss via
review@countrywide.co.uk. Kind regards, Scott.