It was OK but I had so many problems switching last year to the new British Gas contract I was not prepared to switch again. This has more to do with British Gas than Utility Helpline but I think...
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Richard
Utility Helpline
9 years ago
Hi,
I am sorry to hear you had such a bad experience with British Gas Business and didn't get a bill for such a long period. They are normally a very reliable supplier, which is why we recommend them. They have obviously let us both down on this occasion and this is disappointing, as we don't like unhappy customers.
I understand you have recently used our service again to renew your energy contract, so if you do experience any issues, please call me directly on 01432 378695 (my direct line).
regards
Richard Bonelle
PA
Pam
9 years ago
Richard at Utility Helpline has been excellent in discussing this matter in detail and explaining the issues. He also pointed out that I could have gone back to them for them to take up the matter with British Gas, saving me all the hassle - I shall certainly remember that if anything like this happens again. Thank you for your help and I am happy to amend my rating.
0
Κοινοποίηση
LI
Linda
Επαληθευμένη από το Feefo
9 years ago
Τι είπε ο Linda για Utility Helpline:
Very helpful. But please can you get my name right
Mrs Linda A Tuckett
Richard
Utility Helpline
9 years ago
Hi,
Thank you for your positive feedback and continued use of our services. I have updated our internal systems with the correct spelling. Sorry for any inconvenience this may have caused.
Kind Regards
Richard
0
Κοινοποίηση
HE
Heather
Επαληθευμένη από το Feefo
Eastleigh
9 years ago
Τι είπε ο Heather για Utility Helpline:
Timely and efficient
Timely and efficient
Richard
Utility Helpline
9 years ago
Hi,
Thank you for taking the time to leave your positive feedback. I have passed this onto Fiona, your energy account manager.
Kind Regards
Richard
0
Κοινοποίηση
JA
Jacqui
Επαληθευμένη από το Feefo
Swanley
9 years ago
Τι είπε ο Jacqui για Utility Helpline:
Brilliant
Excellent cannot fault Donna she has been brilliant
Richard
Utility Helpline
9 years ago
Hi,
Thank you for such lovely feedback, Donna is over the moon with your comments.
Kind Regards
Richard
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
9 years ago
Yes I would recommend and will be using again
Richard
Utility Helpline
9 years ago
Hi,
Thank you for taking the time to offer your review and for using our service. We very much appreciate it.
Kind Regards
Richard
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
9 years ago
All good.
A few negotiations back and forth, yet successful outcome.
Richard
Utility Helpline
9 years ago
Hi,
Thank you for sharing your feedback with us. If we can be of any help during the contract,please don't hesitate to call us.
regards
Richard
0
Κοινοποίηση
RO
Roger
Επαληθευμένη από το Feefo
Cheshire
9 years ago
Τι είπε ο Roger για Utility Helpline:
Helpful hand in the Utility Forest.
Very helpful and kept me up to date with the various utility prices.
Picked up the contract with plenty of time to spare so we were not rushed into anything.
Slight confusion with contractual parties...
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Richard
Utility Helpline
9 years ago
Hi,
Thank you so much for your review and excellent rating. Its great to hear you found our service beneficial to your business.
kind regards
Richard
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
9 years ago
Excellent service despite missed deadline.
Excellent advice and help given particularly when we failed to manage our part in making a decision before the change deadline ran out. This occurred as our business is committee led and was not the...
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Richard
Utility Helpline
9 years ago
Hi,
Thank you so much for taking the time to leave such a positive review of Utility Helpline, its is very much appreciated!
Kind regards
Richard
0
Κοινοποίηση
CH
Chris
Επαληθευμένη από το Feefo
Hereford
9 years ago
Τι είπε ο Chris για Utility Helpline:
Proffessional, Competative and do what they say!
From the initial contact they have conducted themselves in a very professional manner and making further contact at timely intervals without the usual hounding. I feel that I have got the right...
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Richard
Utility Helpline
9 years ago
Hi,
Thank you so much for your excellent review. We are so pleased that you are happy with our service. I will pass on your kind words to Donna.
Kind regards
Richard
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
9 years ago
We would definitely recommend Utility Helpline and will use their services again in the future.
Richard
Utility Helpline
9 years ago
Hi,
Thank you so much for your positive feedback. We look forward to helping you in the future
Utility Helpline is a privately-owned, 100% independent business energy and water consultancy. And we pride ourselves on nurturing long-term customer relationships and delivering powerful savings.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Utility Helpline is a privately-owned, 100% independent business energy and water consultancy. And we pride ourselves on nurturing long-term customer relationships and delivering powerful savings.
