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UnderTheDoormat Κριτικές

Ονομαστική τιμή
Άριστα
Εξυπηρέτηση
4.5
/5
Προϊόν
4.4
/5

5

4

3

2

1

86

18

4

0

8

116

βαθμολογίες κατά το προηγούμενο έτος

Εμφάνιση όλων των 1,015 κριτικών
PF
Patrick Foley
8 months ago
Ημερομηνία αγοράς: 26/10/2024
Τι είπε ο Patrick Foley για UnderTheDoormat:
Appalling Customer Service
Better trained staff and some communication with customers
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Richard
UnderTheDoormat
8 months ago
Good afternoon Patrick, Thank you for sharing your feedback, we will certainly use this to conduct further training with the team and ensure we make the necessary improvements. Your feedback helps us uphold the quality of our offerings and customer service. Although we understand your reluctance to book with us again, this is not the usual experience our guests have and we would be honoured if you would give us the chance to redeem ourselves next time. Best Wishes, Raphael on behalf of UnderTheDoormat.
Κριτικές προϊόντων
0
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RE
Rebecca
8 months ago
Ημερομηνία αγοράς: 15/09/2024
Τι είπε ο Rebecca για UnderTheDoormat:
Borders on rental fraud
Don’t rent flats with known significant problems. Address problems immediately. Provide partial refunds when you fail to deliver.
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Richard
UnderTheDoormat
8 months ago
Dear Rebecca, Thank you for sharing your experience with us. I’m genuinely sorry to hear about the difficulties you encountered with the shower during your stay. While we strive to ensure all properties meet our high standards, it’s clear we fell short of providing the comfortable, luxury experience you were expecting.We had been working closely with the homeowner to resolve this issue prior to your visit; however, as it remained unresolved, we have since decided to discontinue this listing. Your experience has underscored the importance of ensuring all amenities meet our guests' expectations, and I apologize that this was not the case for you. Thank you again for your feedback. It helps us uphold the quality of our offerings and make informed decisions about the properties we manage. Although we understand your reluctance to book with us again, this is not the usual experience our guests have and we would be honored if you would give us the chance to redeem ourselves next time. Best Wishes, Sonali on behalf of UnderTheDoormat.
Κριτικές προϊόντων

0
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AW
ANDREW WYATT
9 months ago
Ημερομηνία αγοράς: 18/10/2024
Τι είπε ο ANDREW WYATT για UnderTheDoormat:
Great apartment in great location.
Straightforward process for getting the key.
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Richard
UnderTheDoormat
8 months ago
Dear Andrew, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Your fantastic review helps us work hard to deliver the best possible service everyday. Should your travel plans bring you back to London, please get in touch as we would love to host you again. Best Wishes, Sonali on behalf of UnderTheDoormat.
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0
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SS
Sirbu Sergiu
9 months ago
Ημερομηνία αγοράς: 04/10/2024
Τι είπε ο Sirbu Sergiu για UnderTheDoormat:
Profesionist si bine organizati!
Comunicarea si organizarea a fost la cel mai inailt nivel!
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Richard
UnderTheDoormat
9 months ago
Dear Sirbu, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us. Best Wishes, Sonali on behalf of UnderTheDoormat.
0
Κοινοποίηση
Αξιόπιστος πελάτης
9 months ago
Ημερομηνία αγοράς: 11/10/2024
Great
I would rent through them again. It is all about location and style of flat.
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Richard
UnderTheDoormat
8 months ago
Dear Guest, we are delighted to hear that you enjoyed your stay! It was a pleasure to host you and we would look forward to seeing you again. Kind regards, UnderTheDoormat Team
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0
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MF
MARCO AURELIO FERRARI
9 months ago
Ημερομηνία αγοράς: 04/10/2024
Τι είπε ο MARCO AURELIO FERRARI για UnderTheDoormat:
muito bom!
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Richard
UnderTheDoormat
9 months ago
Dar Marco, Thank you so much for your enthusiastic review! We're thrilled to hear that you enjoyed your stay and that everything was to your liking. It means a lot to us that you had such a positive experience, and we can’t wait to welcome you back again soon! Best Wishes, Sonali on behalf of UnderTheDoormat.
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0
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Αξιόπιστος πελάτης
9 months ago
Ημερομηνία αγοράς: 04/10/2024
客服响应非常及时.下次还会选择.
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Richard
UnderTheDoormat
9 months ago
Dear Guest, Thank you for your wonderful feedback! Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. Your fantastic review helps us work hard to deliver the best possible service everyday. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us. Best Wishes, Sonali on behalf of UnderTheDoormat.
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0
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LW
Liesbeth Wiggers
9 months ago
Ημερομηνία αγοράς: 04/10/2024
Τι είπε ο Liesbeth Wiggers για UnderTheDoormat:
Staff has been helpful. We asked for an extra duvet and that has been provided for. The shower room in apartment no 3 was too small. They suggested we'd book another apartment on our next stay.
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Richard
UnderTheDoormat
8 months ago
Dear Liesbeth, thank you for your kind words about the staff, I will be sure to pass these along. We are delighted to hear that you enjoyed your stay and would look forward to welcoming you back. If you wish for a larger bathroom, Flats 2, 4, 6, 8, and 10 all are about double the size. Safe travels, UnderTheDoormat team
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0
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Αξιόπιστος πελάτης
9 months ago
Ημερομηνία αγοράς: 27/09/2024
Every room is very satisfying except The Duke of York Studio.
Nice service and wellcoming receptionist.
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Richard
UnderTheDoormat
8 months ago
Dear Guest, we are thankful for the opportunity to host you and happy to hear that you enjoyed your stay at 3 Sloane Gardens. I will be ensure to pass along your kind words to the receptionist. Safe travels, and we hope to see you again, UnderTheDoormat team
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RE
RACHID ELEULJ
9 months ago
Ημερομηνία αγοράς: 27/09/2024
Τι είπε ο RACHID ELEULJ για UnderTheDoormat:
Great service, clean accommodation
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Richard
UnderTheDoormat
8 months ago
Dear Rachid, thank you for staying with us at 3 Sloane Gardens, it was a pleasure to be able to host you. We are happy to hear that you enjoyed your stay - we would welcome you back anytime. Safe travels home, and we hope to see you again! Kind regards, UnderTheDoormat Team
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Πληροφορίες για την εταιρεία UnderTheDoormat
Travel Accommodation
Διαβάστε τα όλα
210 New Kings Road, London, Greater London, SW6 4NZ, United Kingdom
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Πληροφορίες για την εταιρεία UnderTheDoormat
Travel Accommodation