Inspiring and empowering customers to read, learn, create and play
Εξυπηρέτηση
3.2
/5
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1
556
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448
1,284
βαθμολογίες κατά το προηγούμενο έτος
Εμφάνιση όλων των 269,282 κριτικών
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
9 months ago
Poor timing and poor communication for click and collect order
Placed order beginning of November expecting it within the 10 working days. Then had to call and chase order only to be told they are moving warehouse and they do t know when it will be delivered. I...
Διαβάστε περισσότερα
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
We apologise you did not receive an email confirming your order had arrived in store.
We will feedback your complaint to the store to ensure orders are clicked as arrived immediately.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
9 months ago
not happy
I waited for 2 weeks for my parcel which i am now told i not going to get. They have said they are refunding my money and i am still waiting for that.
Donna Smith
The Works
9 months ago
Good Afternoon,
Thank you for your feedback.
We apologise you did not receive your order.
We can confirm that a refund has been issued.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
9 months ago
Didn't recieve what i actually ordered and was offered a measly 10% discount as recompense
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that an incorrect item has been delivered to you.
Our records show that our customer service team issued a partial refund.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards ,
The Works.
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
9 months ago
Good shop to but things from .
Rated low because my order had to be cancelled had to go in shop to buy my items after refund but overall never had a problem with works normally .would recomend works great value for money great...
Διαβάστε περισσότερα
0
Κοινοποίηση
JG
Jacqui Goodall
Επαληθευμένη από το Feefo
GBR
9 months ago
Τι είπε ο Jacqui Goodall για The Works:
Happy with home delivery
Easy to order and delivered to home address is excellent
0
Κοινοποίηση
CR
Caz Rudd
Επαληθευμένη από το Feefo
GBR
9 months ago
Τι είπε ο Caz Rudd για The Works:
Let down by Evri
Though I never received this order due to Evri, I had a swift reply and refund.
0
Κοινοποίηση
ST
steve
Επαληθευμένη από το Feefo
GBR
9 months ago
Τι είπε ο steve για The Works:
Good value
Every order was delivered on time and good value will use again
0
Κοινοποίηση
WH
Wendy Hemmings
Επαληθευμένη από το Feefo
9 months ago
Τι είπε ο Wendy Hemmings για The Works:
Fabulous company
Fabulous company
0
Κοινοποίηση
SW
Sarah Wyllie
Επαληθευμένη από το Feefo
GBR
9 months ago
Τι είπε ο Sarah Wyllie για The Works:
Orders not fulfilled
I never received my order so I was refunded. I have placed the order again and 7 days later no sign of this order and no tracking details if it has been dispatched so I have no idea if this will...
Διαβάστε περισσότερα
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order has been delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
9 months ago
Absolutely ****
Zero stars .
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.