Inspiring and empowering customers to read, learn, create and play
Εξυπηρέτηση
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
βαθμολογίες κατά το προηγούμενο έτος
Εμφάνιση όλων των 269,282 κριτικών
JI
James Irwin
Επαληθευμένη από το Feefo
GBR
8 months ago
Τι είπε ο James Irwin για The Works:
Bad
Terrible, ordered on the 17th November still not yet arrived one month later,
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Κοινοποίηση
GM
Geetanjali Mirpuri
Επαληθευμένη από το Feefo
8 months ago
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
8 months ago
Good choice, good service
Lots of great ideas and a wide range of items to choose from. Once ordered the goods were delivered in the time quoted, in a strong box that was well packed.
0
Κοινοποίηση
LM
Lisa Mooney
Επαληθευμένη από το Feefo
8 months ago
Τι είπε ο Lisa Mooney για The Works:
Items arrived on time.
Lovely books
0
Κοινοποίηση
LD
Lesley Deegan
Επαληθευμένη από το Feefo
IRL
8 months ago
Τι είπε ο Lesley Deegan για The Works:
Not happy
Ordered goods on 17th November and still waiting on delivery!
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order has not been delivered.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
8 months ago
Poor communication
Order didn’t arrive - there was no communication. The order was for Christmas craft items for a nursery. I saw the same items in The Works shop so decided to buy them so I had them for my craft. ...
Διαβάστε περισσότερα
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a refund has been issued.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
8 months ago
Unfortunately none of the 180 books I ordered arrived
I placed 3 orders each containing 60 books and 'none' of the orders arrived. It took me 2 days to get through to customer service and when I did I was told one delivery was damaged and sent back and...
Διαβάστε περισσότερα
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your orders were not delivered to you.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
8 months ago
DIY Christmas Crackers
Bought DIY Christmas Crackers to make with my granddaughter. Great activity, all the parts were provided, just had to supply the small gift. Delivered in a timely manner. All good, can recommend.
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
8 months ago
Terrible service, never received parcel.
Ordered Christmas presents over 4 weeks ago, still haven’t received them. Emailed to ask if they could look into it for me, didn’t reply. Really terrible service.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the courier.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show that this order has been delivered.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Κοινοποίηση
DM
Deirdre Mcgonigle
Επαληθευμένη από το Feefo
8 months ago
Τι είπε ο Deirdre Mcgonigle για The Works:
I didn’t get my package which was a Christmas present for my daughter. Very disappointing service by the deliver company EVRI. Won’t be ordering from the works again until the issues with delivery...
Διαβάστε περισσότερα
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was damaged at the couriers Evri
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.