Service has somewhat slipped. The shift to these “prime” or “premium club” memberships has maybe caused brands to care less. Last few orders have been slow to be delivered and poorly packaged. The...
Διαβάστε περισσότερα
Asha
The Whisky Shop
1 year ago
Thank you for your feedback. I am so sorry to hear that you have not enjoyed your recent experiences using our service.
I have raised the issue of label placement with our warehouse team. As this is the first review we have received which described this issue, it looks like this may have been a one-off human error. However, I do completely understand the concern this may have caused and I am so sorry that you experienced this.
We appreciate your loyalty and are sorry to hear we’ve fallen short. Your comments are being shared internally so we can make the necessary improvements — we’d love the chance to restore your confidence in us.
Κριτικές προϊόντων
Asha
The Whisky Shop
1 year ago
Thank you for your feedback. I am so sorry to hear that you have not enjoyed your recent experiences using our service.
I have raised the issue of label placement with our warehouse team. As this is the first review we have received which described this issue, it looks like this may have been a one-off human error. However, I do completely understand the concern this may have caused and I am so sorry that you experienced this.
We appreciate your loyalty and are sorry to hear we’ve fallen short. Your comments are being shared internally so we can make the necessary improvements — we’d love the chance to restore your confidence in us.
Not very good as the package was blank with no message as to who had gifted it.
Asha
The Whisky Shop
1 year ago
We do offer a free gift message service at checkout, which many customers use to personalise their orders. Regarding the plain packaging: this is intentional, designed to help keep deliveries discreet and secure, especially when gifts are being sent to family and friends. It also helps preserve the surprise!
We appreciate you taking the time to share your thoughts, and we’ll review how we can make the gift message option clearer going forward.
Τα ανεξάρτητα βραβεία μας αναγνωρίζουν τις κορυφαίες μάρκες για την υπηρεσία εξυπηρέτησης πελατών. Οι νικητές επιλέγονται με βάση τις βαθμολογίες που λαμβάνουν από τους πελάτες τους.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
