Easy booking service. Information regarding inclusions etc could be clearer...
Easy booking service. Information regarding inclusions etc could be clearer to be completely aware of what you are purchasing.
Robbie
Suiteness
9 years ago
Hi Nick -
Thank you so much for your feedback. We appreciate your kind words about the ease of use of our platform. We also thank you for the details regarding areas we can improve. We will make those extra inclusions much more clear in the customer booking process.
Thank you again and we really do appreciate your feedback. We hope you enjoy your stay as well.
Suiteness Team
0
Κοινοποίηση
Αξιόπιστος πελάτης
9 years ago
Not bad, just not at the MGM.
First time using suitness to book a suite at the MGM. Spent about 30 minutes driving around trying to figure out the right place to park only to realize that we weren't actually staying at the MGM,...
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Robbie
Suiteness
9 years ago
Hello -
We apologize for any issues you had finding the property. We have taken your feedback to heart and have informed our customer service team to provide that information to all members who book at MGM Signature. We also will create a more clear differentiation between the MGM Grand and MGM Signature. This feedback is extremely beneficial as we continue to create a more efficient/easy to use product.
I would love to offer you a $50 credit if you do give us another try. Thank you again and have a wonderful day.
Suiteness Team.
0
Κοινοποίηση
TC
Trusted Customer
9 years ago
Τι είπε ο Trusted Customer για Suiteness:
Perfect Booking
I was skeptical on how you had a suite available when the customer service I use with Total Rewards did not have a suite available. I am staying in a comped room at the Flamingo Las Vegas the two...
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0
Κοινοποίηση
TC
Trusted Customer
9 years ago
Τι είπε ο Trusted Customer για Suiteness:
Loved them!!
Loved the site. It was very easy to use. Also my concierge was on top of everything we asked for in our suites. We will be using this site to book our vacation in October to Texas!
0
Κοινοποίηση
Αξιόπιστος πελάτης
9 years ago
Excellent service by Suiteness
Excellent service!
0
Κοινοποίηση
Αξιόπιστος πελάτης
9 years ago
Good so far
Very helpful customer service experience.
0
Κοινοποίηση
TC
Trusted Customer
9 years ago
Τι είπε ο Trusted Customer για Suiteness:
Good service by Suiteness
I thought was awesome gladly appreciate it and would recommend to anybody.
0
Κοινοποίηση
Αξιόπιστος πελάτης
9 years ago
Excellent service by Suiteness
Amazing service and attention to detail lead to the perfect stay!
2
Κοινοποίηση
Αξιόπιστος πελάτης
9 years ago
This was my first time using Suiteness. During the booking process, I was v...
This was my first time using Suiteness. During the booking process, I was very pleased with customer service. However, a few months later I reached out to confirm some details and found out that I...
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Cherie
Suiteness
9 years ago
Hi there -
On behalf of Suiteness, I would like to say sorry for the miscommunication. The last thing we would want our guests to experience anything less than amazing.
In response to our error, we have worked with the hotel to book an additional room to your reservation for the overflow of guests to ensure the best possible experience for you.
Thank you so much for your feedback and patience. Please let us know if there's ever anything we can do either at support@suiteness.com or +1 (415) 857-2359.
Cherie
0
Κοινοποίηση
TC
Trusted Customer
9 years ago
Τι είπε ο Trusted Customer για Suiteness:
Best customer service... asked the concierge where we could shop for brida...
Best customer service... asked the concierge where we could shop for bridal gowns, she recommended three... end of the story is, we had a fantastic suite at an amazing hotel. And we found the...
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
