Excellent service and very reasonable premium rates. No complaints at all.
Κριτικές προϊόντων
Ημερομηνία αγοράς: 09/02/2021
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
5 years ago
I did not get my documents emailed after paying for my insurance. I had to call back to request them and it took several days before I received them.
Sarah
Shield Total Insurance
5 years ago
We're sorry that there was a delay in you receiving the documents. We understand that there are some Royal Mail delays being reported in some areas of the country, so this may be to blame.
Αξιόπιστος πελάτης
5 years ago
I did not get my documents sent by royal mail. I asked for them to be sent by email
Κριτικές προϊόντων
Sarah
Shield Total Insurance
5 years ago
We're sorry that you feel that the cost of our insurance is expensive - but our caravan insurance provides a great level of cover for your caravan. If you find cheaper insurance in the market, it is always worth checking what levels of cover it includes compared to our policy.
Been with Shield for many years and fortunately never had to make a claim, but when renewal is due I contact them and have never had trouble with renewal and always pleasant to deal with.
Κριτικές προϊόντων
Ημερομηνία αγοράς: 19/02/2021
0
Κοινοποίηση
MP
Mr K K Penman
Επαληθευμένη από το Feefo
5 years ago
Τι είπε ο Mr K K Penman για Shield Total Insurance:
When I received the documents it was apparent the policy was not what I wanted , I called and asked if what I needed could be added, as this was not possible I asked for a refund . I was told I would...
Διαβάστε περισσότερα
Sarah
Shield Total Insurance
5 years ago
Thank you for your feedback. Following our telephone conversation, we hope that you are now content with the resolution. Our online customer journey is always being refined, so we will take your feedback on board to ensure that documents are available at an earlier point in the quote process. We would love the chance to provide you with a quote again next year please.
MP
Mr K K Penman
5 years ago
i still have not received the refund, despite being told it would be paid direct to my bank account
Sarah
Shield Total Insurance
5 years ago
We're sorry that you haven't received your refund. As we've discussed on the phone, we will investigate and ring you when we know more. Sorry for any convenience.
Κριτικές προϊόντων
Sarah
Shield Total Insurance
5 years ago
Thank you for your feedback. Following our telephone conversation, we hope that you are now content with the resolution. Our online customer journey is always being refined, so we will take your feedback on board to ensure that documents are available at an earlier point in the quote process. We would love the chance to provide you with a quote again next year please.
Sarah
Shield Total Insurance
5 years ago
Thank you for your feedback
Ημερομηνία αγοράς: 23/01/2021
0
Κοινοποίηση
MJ
Mrs J Johnson
Επαληθευμένη από το Feefo
5 years ago
Τι είπε ο Mrs J Johnson για Shield Total Insurance:
Was good value now only average, acknowledgment of online payment not sent, phone not answered in a reasonable time, call back didn't happen - leaves no confidence they will be contactable in the...
Διαβάστε περισσότερα
Sarah
Shield Total Insurance
5 years ago
It was great to speak to you today to discuss your feedback. We're pleased that you are now a happy customer and that this has been resolved.
Κριτικές προϊόντων
Sarah
Shield Total Insurance
5 years ago
Thank you for your feedback. It was great to speak to you earlier and we're pleased that you are now a happy customer.
Πληροφορίες για την εταιρεία Shield Total Insurance
With over 30 years' industry experience, Shield Total Insurance is the place to come for expert leisure vehicle and camping-related insurance with a smile.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Πληροφορίες για την εταιρεία Shield Total Insurance
With over 30 years' industry experience, Shield Total Insurance is the place to come for expert leisure vehicle and camping-related insurance with a smile.