Ποιος μπορεί να αφήσει μια κριτική στη Feefo;

Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.

Πώς επαληθεύουμε τις κριτικές;

Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.

Πώς αντιμετωπίζουμε τις ψεύτικες κριτικές;

Η Feefo αποτρέπει τους χρήστες από την υποβολή ψεύτικων κριτικών, καθώς καλούμε μόνο εξακριβωμένους αγοραστές να υποβάλουν σχόλια.

Sephora Κριτικές | Κριτικές Εξυπηρέτησης Πελατών για {{merchantUrl}} | Feefo

180,386 από 180,385 κριτικές

Ruby Saleh

Επαληθευμένη από το Feefo

GBR

8 months ago

Τι είπε ο Ruby Saleh για Sephora:

Very trustful recommended love Sephora

Hi order from Safora allwess really good parking and fast delivery I love and enjoy SEPHORA. I really recommend SEPHORA.🙏❤️🙏🫶🏼💐⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Jimmy

Επαληθευμένη από το Feefo

GBR

8 months ago

Τι είπε ο Jimmy για Sephora:

Great service

Great service. Parcel was lost by courier and they resent as not to miss the date it was needed

Αξιόπιστος πελάτης

Επαληθευμένη από το Feefo

8 months ago

Wrong product and no refund

Ordered 2x lip stick and one of them out of Stock so refund and get sent the remaining lip stick but wrong product received. Managed to send it back and it has been more than 2 weeks , the refund of...

Διαβάστε περισσότερα

Rima

Sephora

8 months ago

Hi Thank you for your patience. We’re pleased to confirm that the issue has now been resolved. We sincerely apologize for the inconvenience and frustration this caused, as well as for the delay in communication. We appreciate you bringing this to our attention and thank you for your understanding. Warm regards, Customer Care Team

Αξιόπιστος πελάτης

Επαληθευμένη από το Feefo

8 months ago

Perfectly amazing!!

Hayley Grace

Επαληθευμένη από το Feefo

GBR

8 months ago

Τι είπε ο Hayley Grace για Sephora:

Excellent quality

Amazing Service really friendly communication! Earrings I ordered for my granddaughter for Christmas are of excellent quality sure she will love them ! Will definitely be ordering again. Thankyou

Αξιόπιστος πελάτης

Επαληθευμένη από το Feefo

8 months ago

Great overall

Very good very quick delivery and products as they are advertised

Αξιόπιστος πελάτης

Επαληθευμένη από το Feefo

8 months ago

Terrible Customer Service

After my delivery was lost the support I received from customer the customer service teams was appalling they ignored every email I sent to try and get in touch they didn’t respond to queries I had...

Διαβάστε περισσότερα

Rima

Sephora

8 months ago

Hi Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must have been, especially regarding your delivery and the lack of communication. This is certainly not the level of service we aim to provide, and we appreciate you bringing this to our attention. Your comments have been noted and will be shared with the appropriate team so we can work to improve. We sincerely apologize for the disappointment caused. Warm regards, Customer Care Team

Αξιόπιστος πελάτης

Επαληθευμένη από το Feefo

8 months ago

Miss mellow yellow

Just a good and easy site to use. Highly recommend your company

Ben Connell

Επαληθευμένη από το Feefo

GBR

8 months ago

Τι είπε ο Ben Connell για Sephora:

Refund are not existing

Absolutely disgusting, I placed a return on the 6th of December and have not received my refund, I have emailed customer services six times and been into store and nobody can help me.

Naima

Sephora

8 months ago

Hi. Thank you for your feedback, and we’re very sorry for the frustration this has caused. Our team has sent you an email to assist with your return and refund, and we hope to resolve this for you as quickly as possible. Apologies for any inconvenience.

Αξιόπιστος πελάτης

Επαληθευμένη από το Feefo

8 months ago

Pathetic customer service

I received an email from Sephora saying my item was purchased, then I got an email from Evri saying my Sephora item was on the way to them, 3 days later I had an email saying that the item I had...

Διαβάστε περισσότερα

Barbara

Sephora

8 months ago

Hello, Thank you so much for your feedback! While we strive for prompt refunds in such situations, we completely understand that it doesn't replace the item you wanted. We're also incredibly sorry that your item became unavailable when you tried to reorder. Best wishes, Sephora UK Customer Care

Αξιόπιστος πελάτης

8 months ago

As fate would have it, Evri turned up with an order from Sephora yesterday afternoon. The driver seemed bemused as the box felt seemingly empty, it was still sealed and in no way had been tampered with. When I opened the box its contents were 2 small testers in it, I couldn’t believe it. What on earth is going on ? What a terrible waste of resources, not to mention going against Sephoras Carbon emission standards to send that parcel. Sorry I will just correct you on your misleading reply, firstly the item was available to buy on the same day you told me it was out of stock but it was advertised at its original price and not on the sale any longer, I’m sure pure coincidence. For the sake of it I went through as if I was going to buy it again just to see if it would warn me or prompt me that it was out stock but it didn’t, happy to take my money again it seemed. But lesson learned on my part and I’m glad I got to let future customers know of your substandard customer service.

Naima

Sephora

8 months ago

Hi. Thank you for your feedback. We’re very sorry for the frustration this situation caused and appreciate you taking the time to share your experience. We can confirm that our team has now resolved the issue to your satisfaction, and we hope this helps restore your confidence in our service. Thank you for shopping with us

Δεν έχετε λάβει πρόσκληση αξιολόγησης;

Feefo Trusted Service Awards

Τα ανεξάρτητα βραβεία μας αναγνωρίζουν τις κορυφαίες μάρκες για την υπηρεσία εξυπηρέτησης πελατών. Οι νικητές επιλέγονται με βάση τις βαθμολογίες που λαμβάνουν από τους πελάτες τους.

Τι είναι τα βραβεία Trusted Service Awards

Γιατί να εμπιστεύεστε τις αξιολογήσεις της Feefo;

Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.

Μάθετε περισσότερα για τη Feefo

Sephora Κριτικές

Πώς συλλέγονται οι αξιολογήσεις της Feefo;

Ποιος μπορεί να αφήσει μια κριτική στη Feefo;

Πώς επαληθεύουμε τις κριτικές;

Πώς αντιμετωπίζουμε τις ψεύτικες κριτικές;