Hi there,
Thank you so much for taking the time to leave a review — we really appreciate your feedback!
We're very sorry to hear about this issue with your order.
We completely understand how frustrating that can be and appreciate your patience, I'm glad we were able to resolve this for you. Please note you had emailed over the bank holiday weekend, and received a reply on Tuesday. Our working hours are 9-5 Monday - Friday (excluding Bank holiday days) so this would explain why you received a reply a day later than expected.
Best wishes,
Scribbler Customer Service