Ποιος μπορεί να αφήσει μια κριτική στη Feefo;

Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.

Πώς επαληθεύουμε τις κριτικές;

Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.

Πώς αντιμετωπίζουμε τις ψεύτικες κριτικές;

Η Feefo αποτρέπει τους χρήστες από την υποβολή ψεύτικων κριτικών, καθώς καλούμε μόνο εξακριβωμένους αγοραστές να υποβάλουν σχόλια.

Run4It Κριτικές | Κριτικές Εξυπηρέτησης Πελατών για {{merchantUrl}} | Feefo

12,712 από 12,710 κριτικές

Runner

Aberdeen

8 years ago

Τι είπε ο Runner για Run4It:

Very disappointing, was messed around for a week.

I was informed the shoes I ordered would be arriving the Wednesday (May 2nd) after I had ordered them. Having heard nothing on Wednesday, I phoned the store in Aberdeen the next day to see where my...

Διαβάστε περισσότερα

Kirsty

Run4It

8 years ago

Hi Drew, thank you for your feedback. You mentioned that you were informed that the shoes would arrive in store on the 2nd of May. Can I ask who informed you of this? Our Collect in Store orders can take up to 5 working days (not including the weekend) to arrive in the selected store if they are coming from a different location.

I am sorry Will in our Aberdeen store did not call you when he said he would. He should have called to give you an update on your order.

The shoes were actually delivered to the store on Friday lunchtime. Unfortunately as the team were busy they didn't open the box and check for your order at that stage. I am really sorry about the delay with your order.

Our Aberdeen store has contacted me to let me know that you were in store this morning to collect your order and they provided you with a free pair of socks to apologise for the delay and the lack of communication. Thanks, Kirsty - Online Customer Service Manager

Κριτικές προϊόντων

Ημερομηνία αγοράς: 29/04/2018

Αξιόπιστος πελάτης

8 years ago

Highly recommended

Bought shoes in online sale to collect in the Inverness shop. Shop assistant was very helpful. Tried shoes on treadmill, no problems, perfect fit.

Kirsty

Run4It

8 years ago

Hi, thank you for your review. I will pass your comments across to our Inverness Store. We look forward to dealing with you again in the future. Thanks, Kirsty - Online Customer Service Manager

Κριτικές προϊόντων

Ημερομηνία αγοράς: 23/04/2018

Runner

8 years ago

Τι είπε ο Runner για Run4It:

Just do it, quick and easy

Quick delivery, good price. Easy to deal with and a good web site. What's not to like.

Kirsty

Run4It

8 years ago

Hi John, thank you for your review. We are delighted to hear that the order was delivered quickly and that the website was easy to deal with. Thanks, Kirsty - Online Customer Service Manager

Ημερομηνία αγοράς: 24/04/2018

Αξιόπιστος πελάτης

8 years ago

Great

Great sale, love being able to pick up in shop

Kirsty

Run4It

8 years ago

Hi, thank you for your review. We are glad to hear that you are happy with our Click and Collect service. We look forward to dealing with you again in the future. Thanks, Kirsty - Online Customer Service Manager

Ημερομηνία αγοράς: 23/04/2018

Runner

8 years ago

Τι είπε ο Runner για Run4It:

Excellent staff at run4it, Lothian Road, Edinburgh.

Very knowledgable, very helpful! I collected my package from Edinburgh run4it and was served by Bronwyn. She was very very helpful because I needed some new running shoes too. Nothing was too much...

Διαβάστε περισσότερα

Kirsty

Run4It

8 years ago

Hi Moira, thank you for your review. I will pass your comments across to Bronwyn and the Edinburgh team. Thanks, Kirsty - Online Customer Service Manager

Κριτικές προϊόντων

Ημερομηνία αγοράς: 29/04/2018

Runner

8 years ago

Τι είπε ο Runner για Run4It:

Nothing special.

Ordering 2 items was easy. Only one arrived. I contacted Run4it and got an email reply saying the second item was on it's way. It arrived a few days later. A single email or note saying the second...

Διαβάστε περισσότερα

Kirsty

Run4It

8 years ago

Hi, thank you for your feedback. Our system sends separate emails for each shipment. I can see that we sent you one email on the 30th of April to let you know that one item had been shipped and another on the 1st of May to let you know that the other item had been shipped. These emails also include tracking information for either DPD or Royal Mail. Sorry for the confusion. Thanks, Kirsty - Online Customer Service Manager

Κριτικές προϊόντων

Ημερομηνία αγοράς: 29/04/2018

Αξιόπιστος πελάτης

8 years ago

Petfect service

Absoulutely perfect service! It was quick I just oredered and the next day was delivered.Amazing!Good quality product I am 100% satisfied with overall.I would definitely recommend it.

Kirsty

Run4It

8 years ago

Hi, thank you for your review. We are delighted to hear that you received absolutely perfect service. We look forward to dealing with you again in the future. Thanks, Kirsty - Online Customer Service Manager

Ημερομηνία αγοράς: 24/04/2018

Runner

Perth

8 years ago

Τι είπε ο Runner για Run4It:

Goods were great value, and message alert kept me informed of when they would be in the store, which helped so could plan to be in the Dundee area when they arrived. Staff were friendly and engaging....

Διαβάστε περισσότερα

Κριτικές προϊόντων

Ημερομηνία αγοράς: 27/04/2018

Αξιόπιστος πελάτης

8 years ago

Excellent service . Received my order promptly

Efficient service

Κριτικές προϊόντων

Ημερομηνία αγοράς: 23/04/2018

Αξιόπιστος πελάτης

8 years ago

Fantastic!!

absolutely fantastic service - great communications, flexible about delivery, brilliant choice of products all of which were perfect. My new favourite sports wear supplier.

Kirsty

Run4It

8 years ago

Hi Cathy, thank you for your review. We are delighted to hear that you received absolutely fantastic service. We look forward to dealing with you again in the future. Thanks, Kirsty - Online Customer Service Manager

Ημερομηνία αγοράς: 27/04/2018

Δεν έχετε λάβει πρόσκληση αξιολόγησης;

Feefo Trusted Service Awards

Τα ανεξάρτητα βραβεία μας αναγνωρίζουν τις κορυφαίες μάρκες για την υπηρεσία εξυπηρέτησης πελατών. Οι νικητές επιλέγονται με βάση τις βαθμολογίες που λαμβάνουν από τους πελάτες τους.

Τι είναι τα βραβεία Trusted Service Awards

Γιατί να εμπιστεύεστε τις αξιολογήσεις της Feefo;

Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.

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Πώς συλλέγονται οι αξιολογήσεις της Feefo;

Ποιος μπορεί να αφήσει μια κριτική στη Feefo;

Πώς επαληθεύουμε τις κριτικές;

Πώς αντιμετωπίζουμε τις ψεύτικες κριτικές;