Efficient electric heating solutions for warmth and comfort. Specialists in electric radiators, towel rails and water heaters.
Εξυπηρέτηση
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βαθμολογίες κατά το προηγούμενο έτος
Εμφάνιση όλων των 2,649 κριτικών
GU
gumdrop1
Επαληθευμένη από το Feefo
2 years ago
Τι είπε ο gumdrop1 για Rointe UK:
Service was Great, Delivery of Goods Very Quick.
Staff Very Helpful & knowledgeable
Customer Service
Rointe UK
2 years ago
Thank you so much for your review! If you have any question please contact our technical support team at 0203 321 5929 or support@rointe.co.uk
Thank you!
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
2 years ago
Stylist radiator
Informative website.
Great delivery service.
Customer Service
Rointe UK
2 years ago
Thank you so much for your review! If you have any question please contact our technical support team at 0203 321 5929 or support@rointe.co.uk
Thank you!
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
2 years ago
I have submitted serial numbers onto the Rointe website for warranty purposes. This was straight forward and easy to complete.
Customer Service
Rointe UK
2 years ago
Thank you so much for your review! If you have any question please contact our technical support team at 0203 321 5929 or support@rointe.co.uk
Thank you!
0
Κοινοποίηση
CH
christyler
Επαληθευμένη από το Feefo
Norfolk
2 years ago
Τι είπε ο christyler για Rointe UK:
Great heater
Needed to heat a small conservatory that is used as a dining room. Sent dimensions to Rointe who recommended the heater to use. Easy to fit, the bracket template is brilliant. In a short time heater...
Διαβάστε περισσότερα
Customer Service
Rointe UK
2 years ago
Thank you so much for your review! If you have any question please contact our technical support team at 0203 321 5929 or support@rointe.co.uk
Thank you!
0
Κοινοποίηση
SA
sarahlou
Επαληθευμένη από το Feefo
2 years ago
Τι είπε ο sarahlou για Rointe UK:
Great service, excellent product
Great service, heater is perfect for our conservatory. Heats up the room really quickly. Recommended by our electrician.
Customer Service
Rointe UK
2 years ago
Thank you so much for your review! If you have any question please contact our technical support team at 0203 321 5929 or support@rointe.co.uk
Thank you!
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
2 years ago
ROINTE ARE LYING TO ME;REFUSING TO ACCEPT THE GUARANTEE. APPALLING SERVICE
A control panel on one of my radiators I bough in 2021 didn't work from a few weeks after purchase. This was replaced at no cost and I thought I was just unlucky.
And now, less than 3 years later,...
Διαβάστε περισσότερα
Customer Service
Rointe UK
2 years ago
Hello Andrew, we're sorry for any inconvenience caused.
Although, our technical support team has explained to you that the 3 years warranty was for towel rails purchased after January 2022 and as your product was purchased in January 2021 it only has 2 years electrical warranty, as it's mentioned in your manuals. We sent you the user manuals as a proof of this.
In addition, you didn't install your products with a Rointe's approved installer and for this reason it was out of the electrical warranty. We have an installer locator in our website to find your trusted installer but if a installer have our products could mean that they've purchased them in a wholesaler. It doesn't mean that he is part of our trusted installer's club.
The only thing that we can do is give you the prices and details to purchase a new control panel.
Please contact us if you have more questions at 0203 321 5929 or support@rointe.co.uk
Have a nice day
3
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
2 years ago
Great customer service
Really pleased with the email customer service when I had a query regarding my purchase.
I was also pleased with the speedy delivery service within 24 hours of ordering.
Customer Service
Rointe UK
2 years ago
Thank you so much! We always try to give you the best service and products. We really hope that you enjoy your new Belize Short radiator. Please, if you have any question, contact our technical support team at at 0203 321 5929 or support@rointe.co.uk
Have a nice day!
0
Κοινοποίηση
SC
Steven Curtis
Επαληθευμένη από το Feefo
2 years ago
Τι είπε ο Steven Curtis για Rointe UK:
Quick and easy process to fill in Warranty details , great heaters this is the forth one I have purchased
Customer Service
Rointe UK
2 years ago
Thank you so much for trusting in our products! We really hope that you enjoy your new Kyros radiator. Please, if you have any question, contact our technical support team at at 0203 321 5929 or support@rointe.co.uk
Have a nice day!
0
Κοινοποίηση
DB
Douglas Baldwin
Επαληθευμένη από το Feefo
2 years ago
Τι είπε ο Douglas Baldwin για Rointe UK:
Efficient and clean looking.
Customer Service
Rointe UK
2 years ago
Thank you so much for your review! We hope you enjoy your Kyros radiator. And if you have any question please contact our technical support team at at 0203 321 5929 or support@rointe.co.uk
Have a nice day!
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
2 years ago
Good buy
I would say rointe radiator are good. Has good warranty. We had a problem with one of our heaters but there was no hassle in returning and getting and new one. Our towel rail is amazing. The led and...
Διαβάστε περισσότερα
Customer Service
Rointe UK
2 years ago
Good Afternoon, thank you so much for your honest review. We're sorry for any inconvenience caused, your opinion always helps us to keep improving. If you have any question please contact us at at 0203 321 5929 or support@rointe.co.uk
Thank you
Rointe are a trusted manufacturer of electric solutions for space and water heating. We provide technologically advanced, energy-efficient systems that create comfortable homes without excessive consumption or unnecessary costs.
Specialists in easy to install, smart electric radiators, towel rails, unvented water heaters and heat pumps, alongside underfloor heating.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Rointe are a trusted manufacturer of electric solutions for space and water heating. We provide technologically advanced, energy-efficient systems that create comfortable homes without excessive consumption or unnecessary costs.
Specialists in easy to install, smart electric radiators, towel rails, unvented water heaters and heat pumps, alongside underfloor heating.