I would single out the Riviera rep, Linda Schlamp, for her dedication to helping recover my credit card wallet that I had left in a hotel room. She was diligent in keeping me updated at every step...
We cannot fault the service we received on this trip. All the staff on the boat worked extremely hard to provide an amazing service to ensure everyone had a good time. All tour guides were very...
We could have been informed earlier regarding the changes to our itinerary apart from this the service onboard was very good.
I have travelled with Riviera many so was very disappointed on this...
Διαβάστε περισσότερα
Ημερομηνία αγοράς: 24/07/2026
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
11 hours ago
The customer service people where quite helpful and polite.
Thank you for your wonderful feedback! We are so pleased to hear that you found our staff and crew to be exceptional and that you enjoyed the variety of menu choices on offer. It's great to know we could contribute to such a positive experience for you.
EL
Elizabeth
12 hours ago
I am not satisfied with the response received from Riviera. They have not addressed the fact that they gave us the wrong terminal at the airport nor have they addressed the awful situation properly other than to say they will review the Hilton as a disembarkment location. Both the outbound and inbound arrangements were made by them and did not provide the same level of service, in fact it was poor. I would expect a better response and a gesture of goodwill as a minimum
Κριτικές προϊόντων
Riviera Travel
Riviera Travel
13 hours ago
Thank you for taking the time to share your feedback.
We are delighted to hear that you enjoyed the cruise and that, despite the challenges presented by the low river levels, you found the onboard team to be brilliant.
We were sorry to learn of the issues you experienced with your travel arrangements. We appreciate how distressing being provided with incorrect terminal information must have been, particularly when travelling with an elderly family member.
We also note your comments regarding the arrangements on disembarkation day. We understand that the lengthy wait prior to your airport transfer was frustrating and did not meet your expectations. Your feedback regarding the venue used and the facilities available during this period has been noted and will be shared with the relevant teams for review.
We are pleased that you enjoyed many aspects of your holiday and appreciate you bringing these concerns to our attention.
EL
Elizabeth
12 hours ago
Please respond with a satisfactory response
Ημερομηνία αγοράς: 26/07/2026
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
18 hours ago
Riviera Travel
Riviera Travel
15 hours ago
Thank you for your 5* review!
Κριτικές προϊόντων
Riviera Travel
Riviera Travel
15 hours ago
Thank you for your 5*feedback
It's wonderful to hear that your holiday was so well organised and that Linda and Vinny provided such professional and approachable support. We're also pleased that the porterage arrangements made things easy for you. Thank you for sharing your positive experience.
Everything was exactly as the trip promised and our tour guide was very knowledgeable and friendly
Riviera Travel
Riviera Travel
15 hours ago
Thank you for your 5* review!
We are so pleased to hear that your experience with Riviera Travel met your expectations and that our tour guide was a highlight of your trip. It's wonderful to know they were both knowledgeable and friendly, contributing to a positive experience.
Κριτικές προϊόντων
Riviera Travel
Riviera Travel
15 hours ago
Thank you for your 5* review!
We are delighted to hear that you had a superb experience exploring the highlights of Banff, the Rocky Mountaineer, and Alaska. It's wonderful to know that you enjoyed your journey with us.
The service was excellent and you received a very good itinerary each day
Riviera Travel
Riviera Travel
15 hours ago
Thank you for your 5* review!
We are so pleased to hear that you found our service excellent and enjoyed your daily itinerary. We appreciate you taking the time to share your positive experience with us.
Κριτικές προϊόντων
Riviera Travel
Riviera Travel
15 hours ago
Thank you for taking the time to share your experience of the Burgundy, the River Rhône & Provence cruise.
We are so pleased to hear that you loved every minute of your first river cruise with us. It's wonderful to know that you found our organisation of day trips to be good, and that our staff were friendly and efficient. We're also delighted that you enjoyed the food and the variety of choice available. We appreciate your feedback regarding the cabin size.
Τα ανεξάρτητα βραβεία μας αναγνωρίζουν τις κορυφαίες μάρκες για την υπηρεσία εξυπηρέτησης πελατών. Οι νικητές επιλέγονται με βάση τις βαθμολογίες που λαμβάνουν από τους πελάτες τους.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.