Hi Laquesha,
Thank you for the great feedback! We’re so pleased to hear that Kira and Ben were both amazing and helpful. We’ll be sure to pass this on to them, they’ll really appreciate it!
Kind regards,
Scott
Very good honest advice, no tough sale at all cost.
Nice relaxed experience.
CX
Real Insurance
3 months ago
Hi Kevin,
Thank you for your kind feedback. We’re so pleased to hear you found the information helpful and the experience relaxed and pressure-free.
Kind regards,
Alisa
KT
Kevin Thomas
3 months ago
Hello, whilst I find REAL Insurance easy to follow and informative. I cannot say the same for the "FREE" WILL offer.
The offer is not fully "FREE" and requires more uncomfortable questions; than REAL Insurance. I do not feel comfortable with the additional fees & charges for the will.
CX
Real Insurance
3 months ago
Hi Kevin,
Thank you for your reply. I am sorry to hear of your dissatisfaction regarding Safewill and appreciate the feedback that you have provided, which has been passed on to our team.
Safewill offers an optional subscription service of $15 a year after the first 12 months to update your Will and store your documents digitally and securely.
Customers can opt-in/opt-out of the Subscription at checkout. If you do decide to opt-in for the ongoing subscription, this can be cancelled at any time via ‘My Account’ on the Safewill platform.
Please let me know if you would like to be contacted to discuss your feedback or any concerns further and I can arrange for our team to be in touch.
Kind regards,
Alisa
KT
Kevin Thomas
3 months ago
I also want to opt out of REAL Insurance, at this point in time.
I do not wish to proceed & I do not want any debits from my account.
Kevin
CX
Real Insurance
3 months ago
Hi Kevin,
I am sorry to hear that you wish to cancel your policy and have passed your request on to our team to be in touch to assist you further.
Kind regards,
Alisa
Κριτικές προϊόντων
Ημερομηνία αγοράς: 24/04/2026
0
Κοινοποίηση
MS
Michael Santo
Επαληθευμένη από το Feefo
ASM
3 months ago
Τι είπε ο Michael Santo για Real Insurance:
Good
CX
Real Insurance
3 months ago
Hi Michael,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Κριτικές προϊόντων
Ημερομηνία αγοράς: 23/04/2026
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
3 months ago
Excellent customer service
CX
Real Insurance
3 months ago
Hi there,
We are delighted to hear of the service that you received when speaking with our team member and that we have been able to provide you with cover that is suitable to your needs.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Spoke with a lovely gentleman Jordan
He was very professional and efficient
He deserves a payrise
He explained everything clearly and I could tell he is good at his job and delivering excellent...
Διαβάστε περισσότερα
CX
Real Insurance
3 months ago
Hi there,
Thank you for your wonderful feedback! We’re so pleased to hear Jordan provided such professional and efficient service, and that everything was explained clearly. We’ll be sure to pass on your kind words to him.
Kind regards,
Alisa
Hi there,
Thank you for taking the time to share your review with us. Please don't hesitate to reach out if you have queries or would like to discuss your policy in the future.
Kind regards,
Scott
Κριτικές προϊόντων
Ημερομηνία αγοράς: 22/04/2026
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
3 months ago
Best customer service 👌
CX
Real Insurance
3 months ago
Hi there,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
I had such a great experience with Andrew! From start to finish, his service was absolutely top-notch. He was professional, friendly, and genuinely cared about making sure everything was done right.
CX
Real Insurance
3 months ago
Hi Adam,
Thank you for your wonderful feedback. We’re so pleased to hear Andrew provided such a friendly and professional experience, and that you felt genuinely supported throughout. We’ll be sure to pass on your kind words to him.
Kind regards,
Alisa
Κριτικές προϊόντων
Ημερομηνία αγοράς: 15/04/2026
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
3 months ago
Excellent
CX
Real Insurance
3 months ago
Hi there,
Thank you for taking the time to share your review with us, we really appreciate it and are pleased that we have been able to assist you with your insurance needs.
Kind regards,
Alisa
Κριτικές προϊόντων
Ημερομηνία αγοράς: 10/04/2026
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
3 months ago
very easy service
CX
Real Insurance
3 months ago
Hi there,
We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Alisa
Τα ανεξάρτητα βραβεία μας αναγνωρίζουν τις κορυφαίες μάρκες για την υπηρεσία εξυπηρέτησης πελατών. Οι νικητές επιλέγονται με βάση τις βαθμολογίες που λαμβάνουν από τους πελάτες τους.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
