Ποιος μπορεί να αφήσει μια κριτική στη Feefo;

Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.

Πώς επαληθεύουμε τις κριτικές;

Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.

Πώς αντιμετωπίζουμε τις ψεύτικες κριτικές;

Η Feefo αποτρέπει τους χρήστες από την υποβολή ψεύτικων κριτικών, καθώς καλούμε μόνο εξακριβωμένους αγοραστές να υποβάλουν σχόλια.

Notcutts Κριτικές | Κριτικές Εξυπηρέτησης Πελατών για {{merchantUrl}} | Feefo

Εμφάνιση όλων των 4,132 κριτικών

Trusted Customer

Επαληθευμένη από το Feefo

Bedfordshire

10 years ago

Τι είπε ο Trusted Customer για Notcutts:

Great service and product quality

Helpful when I had a query re delivery would use again

Κριτικές προϊόντων

Ημερομηνία αγοράς: 07/09/2015

Αξιόπιστος πελάτης

Επαληθευμένη από το Feefo

10 years ago

Bit confusing the mails from the cast service staff, email sent addressed to a different…

Bit confusing the mails from the cast service staff, email sent addressed to a different customer, another followed apologising for that. No indication of either an am or pm delivery, so had to be in...

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Notcutts Customer Care

Notcutts

10 years ago

Thank you for providing us with your feedback and for choosing Notcutts for your purchase. We are sorry for any confusion caused by our communications. Some of our emails are automated from our ordering system and some are personalised direct from our Notcutts colleagues in our distribution centre. We are in the process of reviewing all communications relating to online orders, to make things clearer for our customers.

Κριτικές προϊόντων

Notcutts Customer Care

Notcutts

10 years ago

We are delighted that you are so pleased with your Notcutts Provence Oak Wall Unit but were concerned to read your comments that you felt your husband had to help with the delivery. Items for delivery are sent with the appropriate number of delivery personnel; we have agreements with each of our carriers and we never expect our customers to help us with delivery of an item.

Αξιόπιστος πελάτης

10 years ago

Thank you for your reply. The only one of your comments that I take issue with is " Items for delivery are sent with the appropriate number of delivery personnel" Are you aware that the item in question is a solid oak cabinet 6 feet tall by 2 feet wide with 7 shelves? Also the label on the packing very clearly stated..Very Heavy and also recommended that FOUR PEOPLE were necessary to carry it ! Also I would point out that your delivery driver did NOT ask for help but that I, Mr D Huggins, offered help as no one person should be expected to carry any item of this size and weight on their own. No reply from yourselves is necessary but I feel the company involved with your deliveries should employ Two people and not just One.

Ημερομηνία αγοράς: 17/08/2015

Αξιόπιστος πελάτης

Επαληθευμένη από το Feefo

10 years ago

Due to a mistake I made in downloading Windows 10 I have been contactable for…

Due to a mistake I made in downloading Windows 10 I have been contactable for two weeks so I have not had my delivery. But the team have made efforts to get in contact with me.

Notcutts Customer Care

Notcutts

10 years ago

Thank you for your feedback and for choosing Notcutts for your purchase. We were delighted to help and look forward to welcoming you back online again soon.

Ημερομηνία αγοράς: 28/08/2015

Αξιόπιστος πελάτης

Επαληθευμένη από το Feefo

10 years ago

Stunning Service

Website advised 14-28 days for delivery and received in 6 days! Contacted delivery people and asked if they could call 30 mins before delivery and they did. Very polite and respectful.

Κριτικές προϊόντων

Μεταφορτωμένα πολυμέσα

Προβολή όλων των μέσων ενημέρωσης (1)

Notcutts Customer Care

Notcutts

10 years ago

Thank you very much indeed for your feedback and your lovely photograph of your new Woodbridge Arch in your beautiful garden. We are delighted that you were so happy with our Notcutts service and following our correspondence, we are pleased to hear that everything is fine with the arch.

Ημερομηνία αγοράς: 05/09/2015

Αξιόπιστος πελάτης

Επαληθευμένη από το Feefo

10 years ago

Good service but slow delivery

Notcutts Customer Care

Notcutts

10 years ago

Thank you for your feedback. We are sorry that you were disappointed with the speed of our delivery service and hope that our correspondence had clarified matters. Our anticipated delivery time for garden structure items is within 14 days from the receipt of the order, as advised on our website. Whilst we delivered within this timeframe, where possible we always try to get items out to our customers as soon as we can and very often in advance of the timescales quoted.

Κριτικές προϊόντων

Ημερομηνία αγοράς: 19/08/2015

Trusted Customer

Επαληθευμένη από το Feefo

Solohull

10 years ago

Τι είπε ο Trusted Customer για Notcutts:

Oak Pew

Whilst the admin side was excellent, the delivery left a lot to be desired. The large item was delivered on a palette heavily wrapped. When my husband was asked where he would like it positioning...

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Notcutts Customer Care

Notcutts

10 years ago

Thank you for choosing Notcutts for your purchase and for your valuable feedback. As discussed on the telephone, in order to speed up our delivery service, some of our deliveries are made by couriers who use a pallet service, especially for large items such as furniture. Under normal circumstances these particular couriers will not unpack and deliver into our customer's home. We clarify this on our delivery notification email and will be making it more prominent on our future communications. We are sorry for any inconvenience and confusion this caused when your furniture arrived.

Κριτικές προϊόντων

Ημερομηνία αγοράς: 19/08/2015

Αξιόπιστος πελάτης

Επαληθευμένη από το Feefo

10 years ago

My wonderful swing seat.

Absolutely excellent.

Κριτικές προϊόντων

Notcutts Customer Care

Notcutts

10 years ago

Thank you for your feedback and for choosing Notcutts for your purchase. We are delighted that you found our service to be excellent. Let's hope the warm weather returns nice and early next year so that you can get some good use out of your new Kettler Novero Swing Day Bed.

Αξιόπιστος πελάτης

10 years ago

Thank you for your prompt reply to my survey response. Again another +. Such excellent customer service! There are so many companies out there that could learn from your policies! Hopefully I shall be able to master my new I Pad by next Spring and, will be able to send you some 'pics' of My Lovely Swing'! Wishing it was as easy to use I Pad as to be able to sit on my Swing! LOL. Hopefully be in touch soon. Meanwhile keep up the great works folks! Will try and pop into your Solihull branch for a coffee one of these days! thanks again for everything.

Ημερομηνία αγοράς: 14/08/2015

Αξιόπιστος πελάτης

Επαληθευμένη από το Feefo

10 years ago

Not received yet awful service by parcel force.

Awful

Notcutts Customer Care

Notcutts

10 years ago

Thank you very much for your feedback. We are so sorry that you have had such a bad experience with the delivery of your order and thank you for taking the time to discuss this over the telephone with us. We understand that your chairs have been delayed with the courier and we hope that you are happy with the actions we have taken, and our speedy resolution to this.

Ημερομηνία αγοράς: 01/09/2015

Αξιόπιστος πελάτης

Επαληθευμένη από το Feefo

10 years ago

Easy to use,good quick service

I only bought gift vouchers but the process was easy. I received them a few days later and I am very happy with the service.

Notcutts Customer Care

Notcutts

10 years ago

Thank you for your kind feedback and for choosing to purchase your gift from Notcutts. We hope the lucky recipient enjoys spending them!

Κριτικές προϊόντων

Ημερομηνία αγοράς: 28/08/2015

Αξιόπιστος πελάτης

Επαληθευμένη από το Feefo

10 years ago

Disappointing delivery time

I expected the vouchers to be sent out the day I ordered them. Sadly they took about 5 days to arrive and I missed being able to hand them over at a wedding. Amazon can send a chain saw by next day...

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Notcutts Customer Care

Notcutts

10 years ago

Thank you for your feedback and for taking the time to talk to us on the phone. We are so sorry that the vouchers did not arrive in time for the special day. Following investigation and as discussed, it transpires that there was a problem with the courier's delivery which was then compounded by the fact that it was a Bank Holiday weekend. We are adding some notes to our voucher product pages on our website, to clarify delivery times for our customers.

Κριτικές προϊόντων

Ημερομηνία αγοράς: 26/08/2015

Δεν έχετε λάβει πρόσκληση αξιολόγησης;

Γιατί να εμπιστεύεστε τις αξιολογήσεις της Feefo;

Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.

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Woodbridge ArchΠερισσότερες κριτικές για αυτό το προϊόν (25)Δείτε τον ιστότοπο του προϊόντοςThe wood was a little twisted but with come encouragement it has straightened out.

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Notcutts Gift Voucher �25Περισσότερες κριτικές για αυτό το προϊόν (102)Δείτε τον ιστότοπο του προϊόντοςThe vouchers came with attractive cards

Πώς συλλέγονται οι αξιολογήσεις της Feefo;

Ποιος μπορεί να αφήσει μια κριτική στη Feefo;

Πώς επαληθεύουμε τις κριτικές;

Πώς αντιμετωπίζουμε τις ψεύτικες κριτικές;