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I’m so sorry to hear about your experience — I can understand how upsetting and frustrating this must feel, especially since the earrings were a special gift from your mum. It’s unusual for earrings to come loose so quickly, and we don’t want you to feel anxious about wearing them. Please return them to us and we’ll make sure you’re taken care of, whether that’s with a replacement or a refund. Your feedback is really valuable and helps us improve.

Thanks for the review Victoria. We're really sorry thePavers Black Ladies Lace-UP Ankle boots have become faulty.This issue should have been caught during our quality checks. Your feedback has been passed on to our warehouse team to ensure more thorough checks are carried out going forward. To get this sorted for you, please send us an email at feefo_queries@next.co.uk and we'll be in touch shortly.