Waiting almost 2 week for delivery, good mattress with that price. Nice bed-frame as well, however we got missing part as the picture shows. Just worry will be broken soon! (Will give 5 stars if...
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Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Thank you for posting a review and we are sorry to hear that your experience was not up to standards. We would like the opportunity to investigate your feedback further. We will be in touch via email.
Κριτικές προϊόντων
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Thank you, your feedback is very important to us!
Μεταφορτωμένα πολυμέσα
Προβολή όλων των μέσων ενημέρωσης (1)
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll send you an email to see how we can assist further with this.
0
Κοινοποίηση
HG
Hayley Grindell
2 years ago
Ημερομηνία αγοράς: 17/10/2022
Τι είπε ο Hayley Grindell για Mocka New Zealand:
Fast delivery - love my products! Great value for money
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Wow, we were blown away by your positive words, we really appreciate the time you took to write us this review!
0
Κοινοποίηση
Αξιόπιστος πελάτης
2 years ago
Ημερομηνία αγοράς: 13/10/2022
Prompt deliver, ideal for what I want.
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Thank you for the great review! We’re so happy you loved your experience and thanks heaps for shopping with Mocka!
Κριτικές προϊόντων
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Thank you for taking the time to give your feedback. We really appreciate it.
Fast delivery, good quality product, easy to use website, good sales/prices
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Thank you for taking the time to give your feedback. We really appreciate it.
Κριτικές προϊόντων
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote.
0
Κοινοποίηση
MD
Marie Davis
2 years ago
Ημερομηνία αγοράς: 16/10/2022
Τι είπε ο Marie Davis για Mocka New Zealand:
Service amazing Very prompt delivery
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Thank you for the wonderful review and for taking the time to share your feedback with Mocka. Our priority is customer service, and we are ecstatic that we met that mark!
Website easy to navigate, shipping is so quick and items are packed well so there are no damages
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
We would just like to thank you for taking the time to write this review. We love to hear feedback like this.
Κριτικές προϊόντων
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
We are thrilled to have you as part of the Mocka family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon.
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Thank you for the 5-stars! Hope to see you again soon!
When I received one of my plant stands, it was broken. The lady I spoke to was great, and sent a replacement, but the break should have been picked up before the product was sent.
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Thank you for taking the time to write about your experience. We appreciate all customer feedback, as it helps us to improve our processes and deliver a better customer experience.
Κριτικές προϊόντων
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out hello@mocka.co.nz with any further comments or suggestions you wish to share.
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Thank you for taking the time to write about your experience.
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
As communicated previously, we believe we have taken all reasonable steps to address your concerns. We apologize on behalf of everyone at Mocka.
We are grateful that you took the time out to leave us a review.
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to seeing you again.
0
Κοινοποίηση
JR
Jeffrey Robertson
2 years ago
Ημερομηνία αγοράς: 12/10/2022
Τι είπε ο Jeffrey Robertson για Mocka New Zealand:
From the start The service was good however once we had a problem with the item we had bought it became a bit difficult.
It's taken a long time to try get the items returned to them which has been a...
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Mocka Customer Service NZ
Mocka New Zealand
2 years ago
We would like the opportunity to investigate your feedback further. Please could you contact us at hello@mocka.co.nz and We’ll work with you to resolve any issues as quickly as possible.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
