Long Tall Sally Κριτικές

Thank you for your feedback and for your kind words about our products—we're so glad you love them! We understand your frustration with the shipping costs. Shipping rates, including return shipping, are set to help cover carrier and handling expenses, but we know they can be disappointing. We truly appreciate you sharing your perspective, and we'll be sure to pass your feedback along to our team as we continue evaluating ways to improve our shopping experience.

Thank you for your feedback, we're sorry to hear that the service was disappointing. We're here to help should you need anything further.

You don’t have to pay anything when you drop your parcel off, however all UK return parcels are subject to a £1.99 return fee for up to 6 items, additional items will then be charged at £1 per item which will be deducted from your refund. In-store returns are free. A return fee is applied as the item/s are having to be checked over by our quality control team, steamed to ensure no contamination and repackaged (if the item/s are in a resalable condition), The items will then be placed back into stock. As I’m sure you can appreciate that this is very time consuming and means that other customers may miss out on purchasing these item/s due to the length of time it takes for the unwanted item to be returned and processed via our warehouse. Further information can be found by clicking here https://www.yoursclothing.co.uk/returns-policy As a valued retailer we want to ensure we continue to provide the best service and products to our customers, we understand that from time-to-time item/s may not be suitable or not to their liking, for our customers and for this reason they return the item/s back to us, if for any reason your item is faulty then of course this charge will not be applied and all returned item/s are inspected upon receipt into our distribution centre.

Thank you for your feedback. We're glad to hear your package arrived quickly, but we're sorry the return process felt expensive and inconvenient. We understand how this can affect your overall experience, and we'll share your comments with the relevant team for review. We appreciate you taking the time to let us know.