Previous purchases were great. The last delivery of 21 bags of Kiln Dried logs arrived soaking wet and covered in blue mould and stinking!! This was the 24th January. I phoned and immediately asked...
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Κριτικές προϊόντων
Μεταφορτωμένα πολυμέσα
Προβολή όλων των μέσων ενημέρωσης (1)
Ημερομηνία αγοράς: 04/03/2022
9
Κοινοποίηση
CS
Colin Summers
3 years ago
Τι είπε ο Colin Summers για Homefire:
Very friendly and helpful
Κριτικές προϊόντων
Ημερομηνία αγοράς: 27/08/2022
2
Κοινοποίηση
Αξιόπιστος πελάτης
3 years ago
Deliver the goods you ordered and paid for. I ordered on the 7th of the month th and had not received my order by the 1st of the following month
servicedeliveryteam@cplindustries.co.uk
Homefire
3 years ago
Good afternoon,
Apologies for the delay in delivery. We are working extra days with more drivers to get deliveries out sooner. We had an influx in orders we weren't prepared for but we are now getting back on track.
Thanks,
Service Delivery Team
Ordering was quick and easy.
I was particularly impressed by the request of the driver to carry the bag to our shed, it made such a differance to an older customer.
Had 1 email to say delivery was delayed. Waited and waited, eventually got through to customer services, not very helpful didn’t fill me with confidence, felt like I might be dealing with a fake...
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servicedeliveryteam@cplindustries.co.uk
Homefire
3 years ago
Good afternoon,
I apologize for the delay in delivery as said we had a large influx in orders which added delays to delivery. Majority of our depots are now caught up so deliveries will be back more to our usual time frame.
Unfortunately our system has been down for a couple weeks in which we send customers texts and emails about delivery dates to let them know when deliveries are coming so we haven't been able to notify customers.
I apologize for any inconvenienced caused and have logged as a complaint for you.
Thanks,
Service Delivery Team
A ridiculously long time for it to be delivered. Had to email and then ring twice to ask what happened to my order and just kept getting told the order was delayed. After I made my second phone call...
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servicedeliveryteam@cplindustries.co.uk
Homefire
3 years ago
Apologises for the delay and any inconvenience this may have caused, Due to high demand on fuel because of the energy crisis this has caused the delays to happen, Once a delivery date was given you should have had an email the day before given from you to let you know and also regular updates via email/text also.
Ordering very easy. I’ve used the product before so knew what I wanted. Delivered on a big truck but gentleman driver very helpful in unloading & leaving at my house.
Homefire is part of Homefire Group Ltd., the UK’s largest coal and solid fuel supplier, with over 30 coal depots nationwide. Our friendly and local service has helped us gain over 90,000 regular customers, and we also hold the Royal Warrant to supply solid fuel to His Majesty The King.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Homefire is part of Homefire Group Ltd., the UK’s largest coal and solid fuel supplier, with over 30 coal depots nationwide. Our friendly and local service has helped us gain over 90,000 regular customers, and we also hold the Royal Warrant to supply solid fuel to His Majesty The King.
