Thank you for your feedback,
I’m glad to hear you enjoyed Bodrum.
I am sorry to hear you had a bad experience with your hotel, and I can fully understand this would put you off returning.
We are reliant on the tour operators to provide the hotels and the star ratings, and unfortunately we have no control over this.
If there is anything we can help with regarding your holiday, please don't hesitate to contact us and we could hopefully help get any issues with the tour operator resolved.
I hope we can help you with your next holiday soon and thank you again for the feedback.
Kind regards,
Julie