Thank you ever so much for taking the time to share your experience with us. We’re absolutely delighted to hear that your Travel Director, made such a wonderful impression. It’s clear he brought great energy and care to the tour, and your comment of giving him “a 10 out of 10 or even an 11” is high praise indeed we will be sure to pass on your kind words to him.
We’re also pleased that you found the tour enjoyable overall, even if the pace at times felt a little fast. Your feedback is much appreciated and will be shared with our planning team as we continue to assess the balance and flow of our itineraries.
That said, we are very sorry to learn about the health concerns you raised. We completely understand how distressing it must have been to witness a fellow passenger travelling while unwell, and we are sorry to hear that your wife along with others became ill as a result. It’s unfortunate when something like this affects the enjoyment and wellbeing of multiple guests, especially when it leads to missed experiences.
Your suggestion of implementing a policy requiring mask use for anyone showing symptoms such as a persistent cough is entirely understandable. While we are not in a position to mandate mask-wearing, please rest assured that your health and safety are always our top priorities. We have implemented comprehensive cleaning and sanitisation protocols, including daily surface cleaning and frequent air filter sanitisation on our coaches, to help maintain a safe and hygienic environment for everyone on board.
We truly appreciate your feedback and your thoughtful recommendation. It has been shared with our Senior Operations Team for review, especially in light of other travel companies’ approaches. Ensuring the wellbeing of our guests is of utmost importance to us.
Thank you once again for sharing both your positive comments and your concerns. We hope your wife is now feeling much better, and we would be honoured to welcome you both on another tour in the future.
