Holiday Gems δεν είναι πλέον ενεργός πελάτης της Feefo
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Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
12 years ago
Very organised. Gave us the best price we could get. Very informative and the advice…
Very organised. Gave us the best price we could get. Very informative and the advice given on our trip to Sultan Gardens in Sharme-el-Sheikh was spot on.
Will book another holiday again soon
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
12 years ago
no problems at all
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
12 years ago
You booked us into the Monica Isabel Beach Club Hotel Albufeira Portugal how the person…
You booked us into the Monica Isabel Beach Club Hotel Albufeira Portugal how the person who booked this hotel for us can state this was a very good hotel I cannot imagine what information she had...
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Holiday Gems
Holiday Gems
12 years ago
We have no record of a complaint received in our office and sincerely regret the incidents. We are sure that you appreciate this was beyond our control. The accommodation voucher gives 24 hour emergency telephone numbers specifically for instances of this nature and would ask if this facility was used in resort. Our suppliers are always more than willing to assist in such cases.
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Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
12 years ago
We booke an alincluesive holiday in a hotel they change first accomadation due to illness…
We booke an alincluesive holiday in a hotel they change first accomadation due to illness in hotel not Holiday Gems fault checked internet. Second accomidation was offered we accepted after we...
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Αξιόπιστος πελάτης
12 years ago
Poor all round lisen but do not do any thing.
Holiday Gems
Holiday Gems
12 years ago
We have reviewed the complaint and are satisfied that we resolved the issue with feedback from our suppliers. The contributor was advised that we had no knowledge of the change of accommodation prior to departure and was a situation over which we had no control. We also note that no mention has been made the refunds made prior to departure.
Αξιόπιστος πελάτης
12 years ago
Yes the refund was for the diffrence between half board and all inclusive nothing else not a jester of good will or any kind of compensation. Holiday Gems placed us in accomadation that we specifically asked not to be placed in. They fail to point out that they gave me 11 euros and not 66 euros for the transfers that i paid for this is after i was told i wold get the 66 euros I sent copy receipts. Because I could not contact the transfer company. They fail to point out that the dates on the original paper work was wrong by two days and we found the mistake not them. We booked two in breaks in January 2013 one Porugal in May one for Bratislava October. When we came in May this year I was going to cancell the October break but when told how much I would lose could not afford to cancell it. We are very nervous about our October break. I AM SO PLESED THAT HOLIDAY GEMS HAVE AN OUT COME THAY ARE HAPPY WITH.
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
12 years ago
I had the most tremendous service ever. The lady, my apologies for not remembering her name,…
I had the most tremendous service ever. The lady, my apologies for not remembering her name, was absolutely amazing nothing was too much trouble. She investigated all avenues to make sure the...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for such positive feedback. Your sales agent was our assistant sales manager Nicky C. and we will ensure that she is made aware of your comments.
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
12 years ago
Excellent service when booking the holiday but very poor, in fact no service, when due…
Excellent service when booking the holiday but very poor, in fact no service, when due to an air strike we found ourselves unable to fly home on the due date. I spent a whole morning on the internet...
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Holiday Gems
Holiday Gems
12 years ago
We are somewhat confused by these comments as, according to the recordings on your booking, our after sales team assisted you in rebooking your flight back to the UK and offering advice on claiming for costs on your return.
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
12 years ago
Never heard of Holiday Gems.
Never heard of Holiday Gems.
Holiday Gems
Holiday Gems
12 years ago
We have a booking on which you travelled in March 2013. Please would you clarify your comments. With thanks for your co-operation
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
12 years ago
Very good service. Good value hotel found for us.
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
12 years ago
Again with booking thru Holiday Gems we've been able to enjoy yet another holiday abroad…
Again with booking thru Holiday Gems we've been able to enjoy yet another holiday abroad in the sun.
Holiday Gems
Holiday Gems
12 years ago
Thank you for such positive feedback. It is always a pleasure to welcome back old friends !
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
12 years ago
It was just so easy and pleasant the lady Kelly who deltt with
Us made…
It was just so easy and pleasant the lady Kelly who deltt with
Us made sure we got the best deal and my holiday was great
And would use you again
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
