Gray Line Κριτικές

Hello, Thank you for taking the time to share your feedback regarding your tour experience. We are truly sorry to hear that the tour did not arrive as expected and that you were left waiting at the pick-up location. We also understand your concern regarding the difficulty reaching the local team and the pending refund. At Gray Line Worldwide, we take feedback like this seriously, especially when a guest is unable to take the tour they booked. Your comments and rating are important to us, and we want to ensure we fully understand what occurred. Our team has begun reviewing the details of your experience and will investigate the matter further with the relevant local team, including the reported no-show and refund status. Please allow us some time to conduct a thorough review. We will follow up with you within the week once our investigation is complete. Thank you again for bringing this to our attention. We appreciate your patience while we look into the matter. Should you need to reach us in the meantime, we are available at support@grayline.com. - Gray Line Worldwide Customer Service

Hello, Thank you for taking the time to share your feedback regarding your Montreal: Hop-On Hop-Off Double-Decker Tour 2-Day (Red Loop | 2-Hour Duration) experience. We are truly sorry to hear that your experience with the tour guide did not meet your expectations, and we appreciate you bringing these concerns to our attention. At Gray Line Worldwide, we take all feedback seriously, especially when a guest feels disappointed with their experience. Your comments regarding the guide's commentary and professionalism, as well as your positive feedback about the driver, are important to us and will be included as part of our review. Our team has begun reviewing the details of your feedback and will investigate the matter further with the relevant local team. Please allow us some time to conduct a thorough review. We will follow up with you within the week once our investigation is complete. Thank you again for sharing your experience. We greatly appreciate your patience and are always available to assist at support@grayline.com. We'll be in touch soon. Kind regards, Gray Line Customer Support

Hello, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with the tour guide did not meet your expectations. We understand your disappointment, particularly regarding the lack of informative commentary and the personal, racial, and political comments you described. We recognize that these concerns can significantly affect the overall experience, and we regret that the tour did not provide the informative and enjoyable experience you were expecting. We reached out to our local licensee regarding your feedback, and they have acknowledged your concerns and apologized for the experience. They have also advised that they will speak with their guides to help prevent similar situations from occurring in the future. We’re glad to hear that you had a positive experience with the driver, and we appreciate you taking the time to share both the positive and negative aspects of your experience. Your feedback is important to us, and we sincerely regret that the tour did not meet your expectations. Thank you again for bringing these concerns to our attention. If you need any further assistance, please feel free to reach out to us at support@grayline.com. Kind regards, Gray Line Worldwide Support Team