Hello,
Thank you for taking the time to leave a review following your recent purchase. We are sorry to hear that you are unhappy about the delivery fee added to your order.
Delivery fees help businesses cover the costs incurred in getting your order to you. They contribute to expenses such as fuel, vehicle maintenance, and other related costs. It is not uncommon for eCommerce stores to apply delivery charges, although many offer free delivery if your order exceeds a certain value, as is the case with us.
We provide all the information regarding our delivery services and fees on our website, making it clear that we charge for delivery if your order does not qualify for free delivery. We firmly believe in being transparent so that our customers can make informed choices before purchasing. We regret that you felt the need to leave a negative review due to this policy.
Kind regards,
Joanne.
Grass247.
