We offer a service to assist passengers who have suffered a flight delay/cancellation of 3hrs or more in the past 6 years. Under EU law passengers are entitled to claim compensation of up to €600 each. We take the potential claims on a no win no fee basis and we deal with all communication to and from the airline on your behalf. At FDS we have a specialist processing team who are dedicated and committed to making sure your claim is handled professionally and efficiently, keeping you updated regularly throughout the process. FDS have extensive legal knowledge and experience in claiming from airlines, we are able to fight hard for what you are legally entitled to. Evidence shows that more often than not the airlines will either ignore letters direct from passengers or try to say that their claim is not a valid one.
On this occassion the compensation was held up at the airline and was out of our control. Once we receive written confirmation that we have won a case from an airline we have to allow 28 days for the payment to hit our account. Despite chasing numerous times your payment was delayed and took a lot longer than the airlines normal timescales to reach us. I can only apologise on behalf of Flight Delay Specialists and the airline that you are not completely satisfied with the service we have provided.
Kind Regards
Flight Delay Specialists