These people are total Liars, and would NOT Recommend them to anyone. Very very bad experience with them which my wife has already commented on why.
DO NOT DO BUSINESS WITH THESE PEOPLE THEY ARE...
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Vanessa
Fansonline
9 years ago
Hi Mark, We were sorry to hear that the fan purchased did not suit your requirements and as result our customer service team worked very hard to get an exception for you, as our returns policy does not usually allow for us to accept any opened boxes. Based on your assurance that the product in the opened box had not been used in any way we went beyond our Australian Consumer Law obligations and allowed you to return the opened box. We were very surprised to receive a product that had been used and was covered in dirt, marks and oil stains. The fan was also received without its original plastic packaging. We are unable to re-sell used electrical products and as a result the product had been cleaned and returned to you.
Such an easy way to buy a quality product. The product was delivered quickly. Being winter have not used the fans yet but looking forward to sleeping better next summer
Very happy with the customer service. I received a faulty fan that they accepted back with no issues & allowed me to return a fan that was not suitable. Very willing to compromise & fund a solution....
The fan we bought was faulty, but the process to replace it was so arduous (a series of phone calls requir r between electrician and fansonline followed by a call-out) and expensive ($150 fee if you...
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Vanessa
Fansonline
9 years ago
Thank you for taking the time to post your review and I am sorry to hear about the issues you faced. If you feel you have the time and are willing I would really appreciate it if you would email exactly what happened to sales@fansonline.com.au so I can look into this issue a bit further.
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Ημερομηνία αγοράς: 12/05/2017
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Αξιόπιστος πελάτης
9 years ago
Absolutely first class service in price and delivery time.
Τα ανεξάρτητα βραβεία μας αναγνωρίζουν τις κορυφαίες μάρκες για την υπηρεσία εξυπηρέτησης πελατών. Οι νικητές επιλέγονται με βάση τις βαθμολογίες που λαμβάνουν από τους πελάτες τους.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
