Extremely poor. Washing their hands of SMART issue.
Product
Fansonline
4 months ago
We’re really sorry to hear about your experience and understand how frustrating this must be.
The SMART module is packaged inside the box and is intended to be installed together with the fan to enable its smart functionality. It’s possible that the packaging may have been damaged in transit, and the module may have become dislodged or misplaced - although we cannot confirm this at this stage.
That said, we’re committed to making this right. Our team is already in contact with you and actively working towards a resolution as quickly as possible.
Κριτικές προϊόντων
Product
Fansonline
4 months ago
We’re sorry to hear that the product hasn’t met your expectations and understand your frustration.
The SMART functionality relies on a module that is included within the packaging and needs to be installed along with the fan for it to connect and sync with the app. If the module isn’t installed or has been misplaced - the fan will not operate as a SMART device.
We certainly understand your concerns regarding value, and we want to ensure you receive the full benefit of the product as intended. While we're unsure of what transpired, our team is currently working with you to resolve this issue by arranging replacements.
We appreciate your patience.
Product
Fansonline
4 months ago
We’re sorry to hear that the product hasn’t met your expectations and understand your frustration.
The SMART functionality relies on a module that is included within the packaging and needs to be installed along with the fan for it to connect and sync with the app. If the module isn’t installed or has been misplaced - the fan will not operate as a SMART device.
We certainly understand your concerns regarding value, and we want to ensure you receive the full benefit of the product as intended. While we're unsure of what transpired, our team is currently working with you to resolve this issue by arranging replacements.
We appreciate your patience.
Purchase was easy through the website (great price too). Delivery was super quick, tbh cannot fault the whole experience. Would not hesitate to purchase through them again and recommend to anyone...
Τα ανεξάρτητα βραβεία μας αναγνωρίζουν τις κορυφαίες μάρκες για την υπηρεσία εξυπηρέτησης πελατών. Οι νικητές επιλέγονται με βάση τις βαθμολογίες που λαμβάνουν από τους πελάτες τους.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
