I paid for next day delivery and it has not arrived. Very unhappy customer
Express Pharmacy
Express Pharmacy
11 years ago
thank you for taking the time to provide us with feedback.
I am truly sorry for the inconvenience caused to you by the late delivery of your order.
Unfortunately, we were informed the following day that all Royal Mail Next Day deliveries had been delayed on that particular day in question. Regrettably, your order fell into that batch of late deliveries.
Much to our dismay and frustration, we were not told about this until we received your feedback and contacted Royal Mail ourselves.
Ordinarily, the service that they provide for our customers is excellent, however, in this case they have failed.
Unfortunately, we are not in control of the delivery of our orders. We try to offer a range of different delivery options so that you have a choice between premium delivery options such as next-day and UPS access point. More often than not, we have to absorb the criticism that arises when an order is delayed or goes missing.
Once again, please accept our apologies on behalf of Royal Mail. I understand that one of the Patient Support Team has since refunded your delivery cost.
I will also be sending you a significant discount code that is redeemable against orders made within the next 18 months.
Please let me know if there is anything else that I can help with.
Express Pharmacy Patient Support
Αξιόπιστος πελάτης
11 years ago
I was very unhappy as had paid for next day delivery and had not received it. I filled in the feedback and received a reply almost immediately. Theyvappologised saying they would refund the delivery and would take it up with royal mail. I was happy with this because it wasn't their fault, but they still made the effort. Most companies do not. I have since received another email apologising again and offering me an update on the delay with royal mail. I have been given a discount on a future purchase and feel that they have exceeded my expectations and made a bad situation so so much better. Well done 😃
Κριτικές προϊόντων
Ημερομηνία αγοράς: 28/01/2015
0
Κοινοποίηση
Αξιόπιστος πελάτης
11 years ago
Speedy delivery ,excellent communication
Κριτικές προϊόντων
Ημερομηνία αγοράς: 12/01/2015
0
Κοινοποίηση
Αξιόπιστος πελάτης
11 years ago
Easy to use website, and delivery as expected.
Κριτικές προϊόντων
Ημερομηνία αγοράς: 09/01/2015
0
Κοινοποίηση
Αξιόπιστος πελάτης
11 years ago
order yesterday - turned up today first thing. easy & efficient.
Κριτικές προϊόντων
Ημερομηνία αγοράς: 13/01/2015
0
Κοινοποίηση
Αξιόπιστος πελάτης
11 years ago
Very fast service considering the order was placed on a sunday
Express Pharmacy is the UK’s leading online pharmacy. We provide quick, safe and discreet medication deliveries at just the click of a button. From general health-related problems right through to specific men’s and women’s health, we have everything you need to get back on the mend. Next-day delivery available.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Express Pharmacy is the UK’s leading online pharmacy. We provide quick, safe and discreet medication deliveries at just the click of a button. From general health-related problems right through to specific men’s and women’s health, we have everything you need to get back on the mend. Next-day delivery available.