Ποιος μπορεί να αφήσει μια κριτική στη Feefo;

Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.

Πώς επαληθεύουμε τις κριτικές;

Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.

Πώς αντιμετωπίζουμε τις ψεύτικες κριτικές;

Η Feefo αποτρέπει τους χρήστες από την υποβολή ψεύτικων κριτικών, καθώς καλούμε μόνο εξακριβωμένους αγοραστές να υποβάλουν σχόλια.

Κριτικές ExoticDirect

Εμφάνιση όλων των 1,993 κριτικών

Trusted Customer

8 years ago

Τι είπε ο Trusted Customer για ExoticDirect:

The process from submitting my claim to receiving the amount claimed was around 14 days. Couldn’t of been easier. Very good

Hayley

ExoticDirect

8 years ago

Hi Dave.

Thank you so much for taking the time to leave your positive review.

We are so glad you are happy with our service and you found the claims process easy and straightforward.

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

8 years ago

Τι είπε ο Trusted Customer για ExoticDirect:

Not enough information

I did not receive a renewal notice so had no idea that Spikes insurance had ran out. I did find a message on my home phone a couple of days ago letting me know but it had already ran out at that...

Διαβάστε περισσότερα

Sarah

ExoticDirect

8 years ago

Hi Susan,

Thank you very much for your feedback, we are very sorry that you did not receive your renewal documents.

We will be in touch shortly to discuss with you directly and confirm your details.

Kind Regards,

The Exotic Direct Team.

Trusted Customer

8 years ago

Τι είπε ο Trusted Customer για ExoticDirect:

Not at all.

I find Exotic pets insurance a great company to be with.renewal is very straight forward and always there is someone at the end of the phone to speak to .

Sarah

ExoticDirect

8 years ago

Hi Suzanne,

Thank you very much for your review, we are very glad you found your renewal straight forward and are always happy to help!

Kind Regards,

The Exotic Direct Team

Trusted Customer

8 years ago

Τι είπε ο Trusted Customer για ExoticDirect:

no customer service

i receive paperwork for this policy yearly, there is never no contact from the company.

Martin

ExoticDirect

8 years ago

Hi Linda, Thanks for taking the time to leave your review, our policies renew each year. Within the renewal documents we provide you with information around any changes that have been made, we appreciate people lead busy lives and feel this is the best way to renew.If you have any questions or need any help with your policy please don't hesitate to get in touch on 0345 982 5505 or email to enquiries@exoticdirect.co.uk

Have a lovely weekend

the Exotic Direct Team

Trusted Customer

8 years ago

Τι είπε ο Trusted Customer για ExoticDirect:

I haven’t had to claim yet do can’t rate on that but renewal was quick and easy I didn’t have to do anything

Martin

ExoticDirect

8 years ago

Hi Susan,

Many thanks for your review and we are pleased to note that you found the renewal process quick and easy.

Kind regards,

Exotic Direct Team

Trusted Customer

8 years ago

Τι είπε ο Trusted Customer για ExoticDirect:

Customer service was polite and informative as always.

Martin

ExoticDirect

8 years ago

Hi Tony,

Many thanks for your kind review and pleased to hear that you found the customer service polite and informative.

Kind regards,

Exotic Direct Team

Αξιόπιστος πελάτης

8 years ago

Yes I would recommend to other people The service is very good

Martin

ExoticDirect

8 years ago

Hi

Many thanks for your kind comments and we are delighted to hear that you found the service very good.

Kind regards,

Exotic Direct Team

Trusted Customer

8 years ago

Μεταφορτωμένα πολυμέσα

Renewal was easy, couldn't have been any easier.

Προβολή όλων των μέσων ενημέρωσης (1)

Τι είπε ο Trusted Customer για ExoticDirect:

Renewal was easy, couldn't have been any easier.

Never had to face a thing to renew, all taken care of, thanks.

Martin

ExoticDirect

8 years ago

Hi Stephen,

Many thanks for your review and pleased to hear that you found the renewal process so easy,

kind regards,

Exotic Direct Team

Αξιόπιστος πελάτης

8 years ago

Bish, Bash, Bosh

ExoticDirect have been amazing at handling my claim. They are very friendly and helpful! Vicky handled my claim and was more than happy to answer any queries I had and kept me updated with my claim.

Hayley

ExoticDirect

8 years ago

Hi there.

Thank you so much for taking the time to leave your positive review.

We have passed your feedback to Vicky and we hope you continue to be happy with our service.

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

8 years ago

Τι είπε ο Trusted Customer για ExoticDirect:

No need to improve

I haven't had to make a claim yet thank goodness

Alec

ExoticDirect

8 years ago

Dear Miss Taylor,

Thank you for giving our pet insurance such a positive review. It really means a lot to us here on the Exotic Direct team.

We all hope you never need to make a claim, but if you should need to, then please do give us a call and a member of the team will be happy to take you through the process.

Best regards,

The Exotic Direct Team

Δεν έχετε λάβει πρόσκληση αξιολόγησης;

Feefo Trusted Service Awards

Τα ανεξάρτητα βραβεία μας αναγνωρίζουν τις κορυφαίες μάρκες για την υπηρεσία εξυπηρέτησης πελατών. Οι νικητές επιλέγονται με βάση τις βαθμολογίες που λαμβάνουν από τους πελάτες τους.

Τι είναι τα βραβεία Trusted Service Awards

Γιατί να εμπιστεύεστε τις αξιολογήσεις της Feefo;

Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.

Μάθετε περισσότερα για τη Feefo

ExoticDirect Κριτικές

Πώς συλλέγονται οι αξιολογήσεις της Feefo;

Ποιος μπορεί να αφήσει μια κριτική στη Feefo;

Πώς επαληθεύουμε τις κριτικές;

Πώς αντιμετωπίζουμε τις ψεύτικες κριτικές;