Response on behalf of the Owner; I am sorry to hear that you were not happy with the cleanliness of the property. We pay the holiday company to organise cleaning through their Keswick Office, which you visited, and it is inspected on a monthly basis. I shall be speaking to them in this regard. It is a shame you did not raise this concern at the time, so that they had the opportunity to rectify the matter. There is no lock on the cupboard where the central heating boiler is located, so you were able to gain access easily. However, it would seem that you could not understand the written instructions, so I will review and rewrite them if necessary, only one button needed to be pressed. A maintenance person from the Keswick Office was called out to do that for you. I am surprised that your group of two adults and four children caused overcrowding. The village is a Quaker village with narrow roads and modern traffic, and as with anywhere else, care should be taken at all times.
