The order arrived and I was in the kitchen at the rear of my house. I heard it being unloaded and went outside. The "Coalmen" said that they had rung the front door bell but received no reply and...
Διαβάστε περισσότερα
Coals2U
Coals2U
11 years ago
Delivery
Coals2U
Coals2U
11 years ago
Please accept our apologies for the experience you had with this order. Please feel free to get in touch with our customer services team should you ever have a query or complaint at any stage and we'll help sort it out ASAP. Thank you for taking the time to leave your feedback and we hope that you'll see fit to give us another chance in future.
Warm Regards
Rebekah
Κριτικές προϊόντων
rebekah.barnett@cplindustries.co.uk
Coals2U
11 years ago
Please accept our apologies for the experience you had with this order. Please feel free to get in touch with our customer services team should you ever have a query or complaint at any stage and we'll help sort it out ASAP. Thank you for taking the time to leave your feedback and we hope that you'll see fit to give us another chance in future.
Phone service excellent. On line has improved. delivery better than it was.
keep listening.
Coals2U
Coals2U
11 years ago
Thank you for leaving such a great review – we’re thrilled that you've had a great experience with Coals2U. We’re sorry that you weren't happy with the sizes of our Kiln Dried Hardwood Logs, which are all cut to a standard size. We’ll take your feedback into consideration. Thanks again for taking the time to get in touch.
Warm Regards
Rebekah
Κριτικές προϊόντων
rebekah.barnett@cplindustries.co.uk
Coals2U
11 years ago
Thank you for leaving such a great review – we’re thrilled that you've had a great experience with Coals2U. We’re sorry that you weren't happy with the sizes of our Kiln Dried Hardwood Logs, which are all cut to a standard size. We’ll take your feedback into consideration. Thanks again for taking the time to get in touch.
The initial delivery managed to break most of the Blazer logs and were very rude. Coals2U offered to redelivery, which was appreciated but the same delivery man was used who was even ruder than...
Διαβάστε περισσότερα
Coals2U
Coals2U
11 years ago
Please accept our apologies for the service you received with your last order. This is unacceptable and we’ve passed your feedback on to our complaints team for investigation. Thank you for taking the time to let us know and we’ll be in touch very soon.
Warm Regards
Rebekah
Αξιόπιστος πελάτης
11 years ago
Your complaints team must already be aware, as you've already delivered our order. The point is that we won't be re-ordering unless a different delivery man can be guaranteed.
Κριτικές προϊόντων
Ημερομηνία αγοράς: 07/01/2015
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
11 years ago
everything I ordered arrived and was left where I asked them to leave it.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
