Answer their phone, answer their emails, let customer know by text, email or phone when the delivery will be made. Do not take money from the customer before a delivery date has been fixed
Well as of today I have received nothing despite numerous emails and phone calls I still have no date for delivery. It is a month now and delivery time is quoted at 3/5 days, was told it was delayed...
Terrible service, took over 3 weeks to get my delivery which was one bag short, and delivered to the wrong house. I had phoned them 3 times chasing my delivery and was told I would be informed the...
Διαβάστε περισσότερα
servicedeliveryteam@cplindustries.co.uk
Coals2U
3 years ago
Thank you for your feedback. I do apologise for the delivery being made to the wrong address, and also 1 bag delivered short. I have just previously spoken with yourself advised that we had nothing logged, have now placed the order for the missing bag and have logged as a case for the wrong address and short delivery.
I didnt recieve my delivery there seems no way of co tactingthem theysend a msg on email with no opportunity to reply so I will have to buy coal else where
servicedeliveryteam@cplindustries.co.uk
Coals2U
3 years ago
Good afternoon,
I apologize for the delay in the delivery, I have chased this up with our routers for you.
If you need to contact us, please email feedback@cplindustries.co.uk or alternatively call 03456 711122.
Thanks,
Homefire
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
